Open to opportunities

Kasonde Mbesuma

@kasondembesuma

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Sales and customer experience professional with 5+ years plus Tier 1/2 IT support.

South Africa

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What I'm looking for

I’m looking for roles that blend customer experience and sales outcomes with hands-on IT support. I want a team that values targets, clear documentation, and reliable remote support, with flexibility for night shifts, weekends, and cross-time-zone work.

I’m a sales and customer experience professional with over 5 years across telesales, account retention, and B2B business development, consistently performing at or above 80% of monthly targets. I’m comfortable building pipelines, handling objections, and driving results through structured follow-ups and client communication.

In my sales roles, I’ve prospected decision-makers, delivered tailored proposals, and managed the full sales cycle from cold calling to closing and after-sales follow-up. I’ve also driven measurable outcomes like 66+ active prospects per month, a 55% proposal-to-close conversion rate, and revenue growth of 47% quarter-on-quarter.

Alongside customer outcomes, I bring hands-on IT support and systems administration experience—Help Desk Tier 1 & 2, Windows/Linux server administration, Active Directory, and network security. I document work through CRM and ticketing systems (Spiceworks, ServiceNow) and support remote administration using Zoom, VPN, AnyDesk, and SCCM.

I’m highly motivated to work flexible schedules, including night shifts and weekends, and I’m open to remote, hybrid, and on-site opportunities across IT, telecoms, insurance, financial services, and corporate sales. I’m fully equipped for remote work with a dedicated home office workstation and printer/scanner setup, so I can start quickly and stay reliable across time zones.

Experience

Work history, roles, and key accomplishments

Sales Representative

Elisur Training Events & Consulting

Jan 2026 - May 2026 (4 months)

Sold professional workshops and accredited training programmes to corporate and government bodies, consistently achieving 80%+ of monthly sales targets. Managed the full sales cycle from cold calling and lead generation through to closing and after-sales follow-up.

B2B Sales Telesales Cold Calling Lead Generation Sales Pipeline Management CRM Objection Handling Account Retention

Reinstatement Consultant

Telesure Investment Holdings

Apr 2025 - Nov 2025 (7 months)

Reinstated fully cancelled insurance policies by diagnosing and resolving root causes of cancellations, consistently exceeding 80% of monthly reinstatement targets. Re-engaged lapsed customers through structured call-centre conversations and improved Customers on Risk (COR) metrics by 58%.

Reinstating Policies Customer Retention Call Centre Operations Root Cause Analysis Quality Assurance

Sales Rep & Frontline Consultant

Lightz

Nov 2022 - May 2023 (6 months)

Guided customers through product features and provided tailored recommendations to drive conversions and meet 80%+ daily sales targets. Processed payments, refunds, and exchanges and supported merchandising and stock control.

Retail Sales Customer Service Product Consultation Payment Processing Refunds Complaint Handling Merchandising Stock Control

Sales Representative & Customer Care

Mmwika Strategic Business Solutions

Jan 2021 - Oct 2022 (1 year 9 months)

Achieved 80%+ monthly sales target attainment through structured presentations, follow-ups, and client consultations. Maintained CRM records, resolved customer complaints, and contributed to business development through cold calling and qualified lead conversion.

Sales Business Development Telesales Cold Calling Lead Qualification Upselling CRM Data Management Customer Complaint Resolution Account Management Onboarding

Customer Care & Receptionist

GTL Pty Ltd

Mar 2020 - Nov 2020 (8 months)

Provided frontline support to walk-in clients and inbound callers, ensuring a professional first impression while managing approximately 80 enquiries per day. Handled bookings, schedules, forms, orders, and service requests, and routed incoming calls while maintaining organised records.

Call Handling Scheduling Administrative Support Record keeping