Open to opportunities

Fadzai Mudyiwa

@fadzaimudyiwa

Message

Sales-driven professional with expertise in customer service and relationship management.

South Africa

Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am a customer service and sales-driven professional with extensive experience across various sectors, including ISP, insurance, IT, and real estate. My proven expertise in outbound sales and customer retention has allowed me to build strong client relationships and achieve sales targets consistently. I excel in utilizing CRM tools and communication platforms to manage client interactions effectively, analyze customer behavior, and resolve technical issues.

Throughout my career, I have demonstrated success in business consulting and strategic planning. I have effectively aligned strategic goals with business objectives, enhancing lead generation and engagement through targeted outreach. My educational background includes a Bachelor's Degree in Business Management and a Master of Business Management, which have equipped me with the skills necessary to identify and qualify C-level clients and execute outreach initiatives successfully.

Currently, I serve as a Sales Development Representative, where I manage a daily pipeline of qualified leads and conduct outbound cold calls to generate engagement. My commitment to excellence in customer service and my ability to adapt to industry trends ensure that I provide tailored solutions that meet clients' specific needs.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

Keller William

Jan 2024 - Present (1 year 5 months)

Proactively called owner listings to match them with tenants and followed up on leads to maximize sales opportunities. Converted property viewings into signed agreements and collaborated with leasing agents to facilitate tenant placement.

Lead Generation Customer Service Communication Negotiation Property Management Slack Zoom

Sales Development Representative

Obsatech Technologies

Jan 2021 - Dec 2023 (2 years 11 months)

Identified and qualified C-level clients using LinkedIn Sales Navigator and PipeDrive, aligning leads with business objectives. Executed outreach to 80+ leads daily through targeted phone calls and managed a daily pipeline for email marketing initiatives.

LinkedIn Sales Navigator Pipedrive Email Marketing Cold Calling Business Development Strategic Planning Apollo Getsales

Appointment Setter

Old Mutual

Jan 2020 - Dec 2021 (1 year 11 months)

Fielded incoming phone calls, successfully converting 50% or more into appointments, demonstrating effective communication and persuasion skills. Made an average of 30-50 outbound calls per hour using an automatic dialer system and developed daily reports on appointments.

VICIdial Microsoft Office Suite Customer Service Communication Persuasion Reporting Dialpad Vicidial

Remote B2B Sales Representative

Clientele Life

Jan 2017 - Dec 2019 (2 years 11 months)

Actively promoted and sold a diverse range of life insurance products, building and nurturing relationships with clients to ensure satisfaction and retention. Conducted comprehensive needs assessments to offer tailored insurance solutions and collaborated with the insurer team for policy maintenance.

Sales Client Relationship Management Customer Service Salesforce Microsoft Dynamics

Education

Degrees, certifications, and relevant coursework

University of Zimbabwe

Bachelor's Degree, Business Management

Studied Business Management at the University of Zimbabwe from 2013 to 2017. Gained foundational knowledge in various aspects of business operations and management principles.