Salim Ndikumana

Provided customer service and technical support to existing Excess Telecom customers, assisting with cancellations, returns, replacements, and technical issues related to tablets and smartphones. Managed customer inquiries and processed requests using various CRM systems and communication tools.

Handled customer service and technical support via email, utilizing various CRM systems to manage customer information and process requests. Managed return labels, replacements, and tracked order statuses, ensuring efficient resolution of customer issues.

Conducted B2B sales by cold calling high-end restaurants and hotels to introduce a software system designed to improve hotel ordering. Successfully booked meetings between general managers and sales managers for product demonstrations, aiming to secure purchases.

Executed a three-call sales process for financial products, starting with cold calling and presenting the Infinox broker. Followed up with interested clients to explain features and benefits, registering them for free demos, and ultimately facilitating share purchases.

Performed outbound sales by cold calling customers across South Africa to offer debt mediation services and assist with debt review removal. Collected personal and banking details to complete applications, which were then forwarded for confirmation.

Engaged in direct B2B sales, marketing and trading RCS credit facilities, and selling cash loans to clients at major retail stores. Additionally, served as a trainer, instructing new sales agents on product knowledge, application procedures, time management, and customer approach.

Completed high school education, focusing on core subjects to build a foundational academic background. Developed essential skills in communication and critical thinking.