Salim Ndikumana
@salimndikumana
Experienced customer service and technical support professional.
What I'm looking for
I am an experienced customer service and technical support professional with a strong background in direct marketing and outbound sales. My journey has been defined by my commitment to providing exceptional service and exceeding customer expectations. I have honed my skills in various CRM systems, including Grammarly and Gogias, which have enabled me to effectively assist customers and streamline processes.
Throughout my career, I have worked in diverse roles, from technical support at Paricus/Excess Telecom to B2B sales for high-end restaurants and hotels. My ability to communicate effectively and engage with clients has been instrumental in my success. I thrive in fast-paced environments and am passionate about leveraging my expertise to contribute to a team that values customer satisfaction and innovation.
Experience
Work history, roles, and key accomplishments
Customer Service/Technical Support
Paricus/Excess Telecom
Jul 2023 - Present (2 years)
Provided customer service and technical support to existing Excess Telecom customers, assisting with cancellations, returns, replacements, and technical issues related to tablets and smartphones. Managed customer inquiries and processed requests using various CRM systems and communication tools.
Customer Service/Email-Technical Support Team
Call Tastic/Venus Et Fleur
Jan 2023 - May 2023 (4 months)
Handled customer service and technical support via email, utilizing various CRM systems to manage customer information and process requests. Managed return labels, replacements, and tracked order statuses, ensuring efficient resolution of customer issues.
B2B Sales
Orders Hub
Jul 2022 - Jan 2023 (6 months)
Conducted B2B sales by cold calling high-end restaurants and hotels to introduce a software system designed to improve hotel ordering. Successfully booked meetings between general managers and sales managers for product demonstrations, aiming to secure purchases.
Financial and Investment Outbound Sales
Teleperformers (Infinox)
Oct 2021 - Apr 2022 (6 months)
Executed a three-call sales process for financial products, starting with cold calling and presenting the Infinox broker. Followed up with interested clients to explain features and benefits, registering them for free demos, and ultimately facilitating share purchases.
Outbound Sales Consultant
NCR Management Centre
Jul 2021 - Oct 2021 (3 months)
Performed outbound sales by cold calling customers across South Africa to offer debt mediation services and assist with debt review removal. Collected personal and banking details to complete applications, which were then forwarded for confirmation.
B2B - Direct Sales
Cratos Marketing Licensed by Credico (RCS)
Jan 2019 - Dec 2019 (11 months)
Engaged in direct B2B sales, marketing and trading RCS credit facilities, and selling cash loans to clients at major retail stores. Additionally, served as a trainer, instructing new sales agents on product knowledge, application procedures, time management, and customer approach.
Education
Degrees, certifications, and relevant coursework
Windermere High School
High School Diploma, General Studies
Completed high school education, focusing on core subjects to build a foundational academic background. Developed essential skills in communication and critical thinking.
Availability
Location
Authorized to work in
Job categories
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