Open to opportunities

Malusi Milanzi

@malusimilanzi

Results-driven sales and customer support professional specializing in high-volume calls, client engagement, and CRM-driven performance.

South Africa

Message

What I'm looking for

I’m looking for a target-driven, high-performance remote role where I can handle 200+ weekly calls, meet KPIs, support international customers, and use my CRM and communication strengths to drive sales and customer retention.

I’m a results-driven Sales and Customer Support Professional with over 3 years of experience in customer service, telesales, and client engagement in fast-paced environments. I handle high call volumes, build rapport quickly, and convert enquiries into successful sales while supporting customers with account queries, billing issues, and service concerns.

Across my roles—from web chat loyalty support to field client engagement and client-facing technical support—I’ve consistently met KPIs, maintained accurate CRM records, and reduced churn through clear communication and problem-solving. I’m target-driven, reliable, and fully equipped to work remotely in a high-performance call centre environment, including supporting international customers (U.S. market) and managing multiple requests while maintaining SLAs.

Experience

Work history, roles, and key accomplishments

Technical Officer: Customer Engineer

BCX

Oct 2025 - Feb 2026 (4 months)

Delivered client-facing support in high-pressure environments, gathering customer needs and providing solutions while meeting SLAs. Managed multiple support requests and built reliable relationships with retail clients through clear, dependable communication.

client support Technical Support SLA Management Multi Request Handling Customer Communications Relationship Management

System Administrator (Client Support)

Straight Up Solutions

Dec 2024 - Sep 2025 (9 months)

Provided remote and on-site client support to maintain high service standards, translating technical solutions into easy-to-understand guidance. Managed multiple client requests efficiently while maintaining professionalism and responsiveness.

System Administration Remote Support On Site Technical Troubleshooting Customer Support Service Delivery

Field Consultant

Trade-Link

Sep 2022 - Mar 2024 (1 year 6 months)

Engaged clients to present solutions and recommend products/services, building strong relationships that drove repeat business and referrals. Communicated technical solutions in a clear, customer-friendly way and managed expectations to ensure high customer satisfaction.

Client Engagement Relationship Building Sales Technical Communication Customer Satisfaction Stakeholder Management

Web Chat Loyalty Agent

CCI

Jan 2019 - Jun 2021 (2 years 5 months)

Handled high-volume customer interactions via web chat, resolving account, billing, and service issues while maintaining KPI, response-time, and quality standards. Reduced churn through effective communication, upsold additional services, and kept CRM records accurate.

Customer Service Objection Handling CRM Systems KPIs Customer Retention