KANIKA JAIN
@kanikajain
I keep mission-critical banking applications reliable through incident response, monitoring, and root-cause analysis.
IndiaWhat I'm looking for
At FIS Global, I own L2 production reliability for M-Banking, supporting live incidents, outages, batch monitoring, ready-for-business checks, releases, and post-release stabilization for a mobile banking platform used by investment banks across the US.
Across 12 years in production support and operations, including international projects at EVRY India, I've reduced repeat failures through root-cause analysis, proactive problem management, automation scripts, and operational runbooks. I work across Linux, Unix, Windows, Jenkins, AWS fundamentals, Docker, Splunk, and enterprise AI tools—carefully validating AI-assisted recommendations before acting.
Experience
Work history, roles, and key accomplishments
Own L2 production reliability of M-Banking platform, acting as first line of defense for live incidents and outages. Drive end-to-end resolution, conduct root-cause analysis, and execute batch monitoring and ready-for-business checks.
Application Operations Analyst
EVRY India
Jan 2014 - Jan 2018 (4 years)
Delivered production support and operations across multiple international projects, reviewing system and application logs for alarms and warnings. Built automation scripts and managed changes within SLAs, coordinating releases and dependencies across teams.
Education
Degrees, certifications, and relevant coursework
Panjab University (USOL)
Master of Business Administration, Business Administration
Pursued an Executive MBA at Panjab University (USOL), Chandigarh.
Swami Devi Dyal Institute of Engineering & Technology
Bachelor of Technology, Computer Science
Completed a Bachelor of Technology in Computer Science in 2013.
Availability
Location
IndiaAuthorized to work in
Job categories
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