Saroj NayakSN
Open to opportunities

Saroj Nayak

@sarojnayak

Dedicated Site Reliability Engineer with 7+ years of expertise.

India

I am a dedicated Site Reliability Engineer / Application Support Engineer with 7+ years of expertise in technical enterprise application/production support (premium L2/L3) for end-user-based applications on both On-Premise and Cloud platforms. I am proficient in production support, system analysis, design, and maintenance.

Throughout my career, I have successfully provided advanced support and product expertise for applications, ensuring optimal performance, reliability, and availability for our customers. I have proactively addressed and resolved high-priority support tickets related to applications, minimizing downtime and ensuring seamless transaction processing. I have diagnosed and troubleshooted issues affecting payment gateway applications, including transaction failures, performance bottlenecks, and security vulnerabilities.

In addition, I have experience in application troubleshooting, incident management, collaborating with cross-functional teams, root cause analysis, deployment processes, monitoring application performance, and documentation. I have a strong technical background in AWS, Linux, Windows, networking, databases (MySQL, SQL), Docker, Kubernetes, PHP, Jenkins, and more.

Experience

Work history, roles, and key accomplishments

VI

Site Reliability Engineer

VISA

Provide advanced support and product expertise for the payment gateway application, ensuring optimal performance, reliability, and availability for our customers.

MERCK logoME

Specialist

MERCK

May 2017 - Dec 2019 (2 years 7 months)

Oversaw the support operations for 25 global EVA Rooms, ensuring seamless functioning and availability of internal SharePoint sites for 55 internal clients.

PN

Software Engineer (L1/L2 Support)

PS NETWORKS

Created and scheduled Autosys jobs in response to requests from the Application team, ensuring timely execution and adherence to scheduling requirements.

Education

Degrees, certifications, and relevant coursework

Saroj hasn't added their education

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