I am a dedicated Site Reliability Engineer / Application Support Engineer with 7+ years of expertise in technical enterprise application/production support (premium L2/L3) for end-user-based applications on both On-Premise and Cloud platforms. I am proficient in production support, system analysis, design, and maintenance.
Throughout my career, I have successfully provided advanced support and product expertise for applications, ensuring optimal performance, reliability, and availability for our customers. I have proactively addressed and resolved high-priority support tickets related to applications, minimizing downtime and ensuring seamless transaction processing. I have diagnosed and troubleshooted issues affecting payment gateway applications, including transaction failures, performance bottlenecks, and security vulnerabilities.
In addition, I have experience in application troubleshooting, incident management, collaborating with cross-functional teams, root cause analysis, deployment processes, monitoring application performance, and documentation. I have a strong technical background in AWS, Linux, Windows, networking, databases (MySQL, SQL), Docker, Kubernetes, PHP, Jenkins, and more.
