At HSBC, I serve as IT Service Owner for critical reporting and transaction-aligned platforms supporting submissions to regulators PRA and ECB. I help maintain 99.9%+ application availability and handle production escalation, incident operations, and service governance.
I built executive reporting dashboards using AI-assisted analytics to track application performance, stability metrics, and SLAs. I also manage access reviews, IAM log reviews, regulatory audits, and production release approvals.
At Barclays Bank, I supported high-availability enterprise systems and reduced MTTR by 30% through structured problem management, Unix/Linux investigations, and automated incident triage. Earlier, at Infosys Limited (Client: UBS Investment Bank), I delivered Level 2 production support and contributed to service improvements that increased team productivity by 20%.
