Looking for a job

Ikram ali shah

@ikramalishah

Message

Site Reliability Lead Engineer at FICO who built an AI-assisted tool to monitor file processing across multiple banks.

India

Message

At FICO, I designed AI-enabled operational workflows that summarize incidents, correlate alerts with distributed logs, and help identify root causes. This work reduced incident-triage time and provided remediation guidance.

I also built an AI-assisted tool that gives operations teams a consolidated, real-time view of file-processing activity across multiple banks, helping them monitor status and identify exceptions. I support Kubernetes/EKS workloads and maintain CI/CD pipelines using Jenkins, Git, and Docker.

Before FICO, I supported critical Unix-based applications at Goldman Sachs, resolving high-impact incidents with 98% SLA adherence. At Hewlett Packard Enterprise (HPE), I used SQL to analyze client data and prepare reports for operational and business decisions.

Experience

Work history, roles, and key accomplishments

Current

Site Reliability Lead Engineer

Current

FICO

Jun 2022 - Present (4 years 5 months)

Mentored SRE and DevOps teams for mission-critical financial applications, coordinated production support, and designed AI-enabled operational workflows to reduce incident-triage time. Maintained CI/CD pipelines and supported Kubernetes/EKS workloads for high availability.

Site Reliability Engineering Incident Management Root Cause Analysis Kubernetes Amazon EKS AWS Grafana Splunk AppDynamics Jenkins Git Docker CI CD AI Augmented Operations Capacity Planning AutoScaling Disaster Recovery Monitoring Automation

Associate - Critical Application Infrastructure Specialist (L2)

Goldman Sachs

Apr 2018 - Jun 2022 (4 years 2 months)

Provided L2 production support for critical Unix-based applications, resolving high-impact incidents with 98% SLA adherence. Assisted with AWS, Autosys, and CI/CD-enabled environments, maintaining 99.9% availability for batch processing.

Unix Production Support Incident Management AWS Autosys CI CD Batch Processing Troubleshooting Monitoring Change Management Cassandra SFX Root Cause Analysis

Technical Analyst

Hewlett Packard Enterprise

Jun 2015 - Apr 2018 (2 years 10 months)

Supported client analysis using SQL queries to surface insights and create detailed reports for strategic decision-making. Resolved client connectivity issues across MS Outlook, SSO, service outages, and VPN setup.