SSSudeepta Ranjan Sahoo
@sudeeptaranjansahoo
Level II Production Support Engineer skilled in troubleshooting, cloud migrations, and operational efficiency.
IndiaWhat I'm looking for
I am a Level II Production Support Engineer with almost 7 years of experience supporting mission-critical enterprise applications across finance and logistics domains.
I specialize in production troubleshooting, root-cause analysis, and ITIL-based incident and change management, and I have a strong track record in escalation handling and cross-functional collaboration.
I led full-scale client cloud migrations, secured 99.1% infrastructure uptime, reduced EDI alerts by over 90%, and improved ticket turnaround by 30%, while mentoring teams and optimizing processes.
I am proficient with monitoring tools, cloud platforms, deployment pipelines, BI administration, and database troubleshooting, and I focus on driving operational stability, automation, and measurable efficiency gains.
Experience
Work history, roles, and key accomplishments
Production Application Support Engineer
Wisetech Global
Apr 2023 - Jul 2025 (2 years 3 months)
Delivered L2 production support for mission-critical logistics .NET applications, reducing MTTR by 15% through debugging, backend data patches and log analysis, and executed deployments and environment configurations via Octopus and Bitbucket.
IISupported Java/.NET compliance and BI applications for Barclays, improved deployment efficiency by 30%, led a 14-person 24/7 shift, and automated processes that reduced manual effort ~85% through SOPs and KBs.
Education
Degrees, certifications, and relevant coursework
IBIndian Institute of Information Technology, Bhubaneswar
Bachelor of Technology, Computer Science and Engineering
2013 - 2017
Grade: CGPA 7.5
Completed a Bachelor of Technology in Computer Science and Engineering with coursework and project work focused on core CSE topics.
DAV Public School, MCL Kalinga Area, Talcher
Senior Secondary Certificate, Senior Secondary Education (XII)
2010 - 2012
Grade: 90.3%
Completed Senior Secondary Education (Class XII) with a focus on science subjects and achieved 90.3%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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