Open to opportunities

kaliya ingram

@kaliyaingram

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Results-driven sales and digital marketing professional with 5+ years experience.

United States

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my sales and marketing skills while fostering growth and innovation in a collaborative environment.

I am a results-driven sales and digital marketing professional with over 5 years of experience in various industries, including telecommunications, insurance, and digital services. My ability to generate significant revenue through strategic digital marketing campaigns has been proven, with over $10,000 generated through my freelance work. I excel in exceeding sales targets, driving online engagement, and delivering exceptional customer experiences.

Throughout my career, I have developed strong skills in relationship-building and persuasive communication. My experience as a Sales Representative at AT&T and as an Insurance Agent at Lincoln Heritage Life Insurance has honed my ability to educate customers and tailor solutions to their needs. Additionally, my freelance work has allowed me to build and manage successful digital campaigns, analyze performance, and optimize for better engagement and conversions.

I thrive in fast-paced environments and am adept at adapting to changing circumstances. My commitment to providing exceptional service and my entrepreneurial spirit drive me to continuously seek new opportunities for growth and success.

Experience

Work history, roles, and key accomplishments

Sales Representative

AT&T

Sep 2024 - Present (9 months)

Delivered personalized wireless and broadband sales solutions, consistently exceeding quotas. Educated customers on product features to drive informed decisions and built client loyalty through service and relationship-building.

Customer Education Relationship Building

Insurance Agent

Lincoln Heritage Life Insurance

May 2023 - Present (2 years 1 month)

Tailored life insurance plans to fit individual financial needs and prospected through cold calls and networking to generate leads. Ensured full compliance and accurate policy processing.

Financial Planning Cold Calling Lead Generation Policy Processing Compliance Networking

Independent Sales/Event Staff

Extreme Staffing

Nov 2022 - Present (2 years 7 months)

Represented the company at major events with adaptability and strong client service. Collaborated with event teams to ensure guest satisfaction.

Client Services Team Collaboration Sales Support

Customer Service Representative

Amazon

Nov 2022 - Present (2 years 7 months)

Resolved complex customer inquiries with professionalism and empathy, utilizing CRM systems to document interactions and follow through on resolutions. Maintained deep product knowledge and upsold when appropriate.

Customer Service Conflict Resolution CRM Systems Product Knowledge Upselling

Health Care Customer Service Representative

WellCare Health Plans

Jan 2022 - Present (3 years 5 months)

Assisted members with claims, benefits, and billing inquiries. Navigated health systems while maintaining HIPAA compliance.

Customer Service Benefits Inquiry Billing HIPAA

Server / Hostess / Waitress

The Kitchen

Jan 2021 - Present (4 years 5 months)

Delivered outstanding guest service in a busy restaurant environment. Boosted average sales through effective upselling.

Guest Service Upselling Customer Satisfaction Sales

Team Member

Chick-fil-A

May 2020 - Present (5 years 1 month)

Maintained high service standards during peak hours. Collaborated effectively in a fast-paced, team-oriented setting.

Customer Service Fast Paced Environment Teamwork Service standards Collaboration

Digital Marketer / Online Business Owner

Freelance

Jan 2020 - Present (5 years 5 months)

Built and managed digital campaigns across social media and email marketing platforms, generating over $10,000 through content creation, product promotion, and marketing funnels. Analyzed campaign performance, optimized ads for engagement and conversions, and provided consulting services to small business owners.