RM
Open to opportunities

Regina McIntosh

@reginamcintosh

Well-rounded and people-oriented with over 17 years of customer service experience.

Jamaica

What I'm looking for

Seeking a challenging role that utilizes my exceptional customer service skills, leadership abilities, and experience in sales management to drive business growth and customer satisfaction.

As a seasoned customer support agent, I leverage my exceptional people skills and 17+ years of experience to deliver superior customer value and create satisfying experiences. With a strong background in customer service, I excel in building and maintaining profitable customer relationships, handling client queries, and creating promotions to meet sales targets.

Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, multitasking with ease and flexibility. My strong leadership skills have enabled me to successfully supervise and train staff, conduct evaluations, and prepare reports. I am a team player with excellent communication skills, always striving to provide exceptional customer service.

I hold certifications in Basic First Aid, CPR & AED, and Emergency First Response CPR, ensuring a safe and healthy environment for clients. With a strong educational background, including a Master of Business Services, I am confident in my ability to make a valuable contribution to any organization.

Experience

Work history, roles, and key accomplishments

CO

Customer Service Representative II

Conduent

Nov 2021 - Dec 2022 (1 year 1 month)

Performed outbound calls to clients, handled client queries and complaints via email, and ordered and created lab supplies for clients.

RI

Spa Supervisor and Assistance Watersports Manager

RIUPalaceTropicalBay&Spa

Jul 2011 - Feb 2020 (8 years 7 months)

Conducted retail training with staff, prepared monthly reports and commission reports, and handled guest queries and complaints.

SA

Spa Relaxation Specialist and Nail Technician

SandalsNegrilBeachResort&Spa

Jan 2003 - Feb 2008 (5 years 1 month)

Performed Spa treatments on clients.

ME

General Administrative Clerk/ Asst.Night Auditor

MeatPlusHeadquartersLtd.

Aug 1997 - Nov 1997 (3 months)

Created spread sheets for all sale customers, balanced and ensured customer sales records were updated.

Education

Degrees, certifications, and relevant coursework

Regina hasn't added their education

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Tech stack

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Regina McIntosh - Customer Service Representative II - Conduent | Himalayas