Regina McIntosh
@reginamcintosh
Well-rounded and people-oriented with over 17 years of customer service experience.
What I'm looking for
As a seasoned customer support agent, I leverage my exceptional people skills and 17+ years of experience to deliver superior customer value and create satisfying experiences. With a strong background in customer service, I excel in building and maintaining profitable customer relationships, handling client queries, and creating promotions to meet sales targets.
Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, multitasking with ease and flexibility. My strong leadership skills have enabled me to successfully supervise and train staff, conduct evaluations, and prepare reports. I am a team player with excellent communication skills, always striving to provide exceptional customer service.
I hold certifications in Basic First Aid, CPR & AED, and Emergency First Response CPR, ensuring a safe and healthy environment for clients. With a strong educational background, including a Master of Business Services, I am confident in my ability to make a valuable contribution to any organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative II
Conduent
Nov 2021 - Dec 2022 (1 year 1 month)
Performed outbound calls to clients, handled client queries and complaints via email, and ordered and created lab supplies for clients.
Spa Supervisor and Assistance Watersports Manager
RIUPalaceTropicalBay&Spa
Jul 2011 - Feb 2020 (8 years 7 months)
Conducted retail training with staff, prepared monthly reports and commission reports, and handled guest queries and complaints.
Spa Receptionist and Spa Front Desk Supervisor
RIUPalaceTropicalBay&Spa
Jan 2011 - Jul 2011 (6 months)
Created staff schedule, prepared reservation sheets, and conducted daily trainings on retail and services.
Spa Receptionist and Spa Supervisor
SandalsNegrilBeachResort&Spa
Feb 2008 - Jan 2009 (11 months)
Prepared reservations and staff schedules, conducted daily trainings on retail and services, and assisted in monthly inventory and ordering.
Spa Relaxation Specialist and Nail Technician
SandalsNegrilBeachResort&Spa
Jan 2003 - Feb 2008 (5 years 1 month)
Performed Spa treatments on clients.
General Administrative Clerk/ Asst.Night Auditor
MeatPlusHeadquartersLtd.
Aug 1997 - Nov 1997 (3 months)
Created spread sheets for all sale customers, balanced and ensured customer sales records were updated.
Education
Degrees, certifications, and relevant coursework
Regina hasn't added their education
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Availability
Location
Authorized to work in
Website
www.reallygreatsite.comJob categories
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