Shamoy Ebanks

At Concentrix, I supported customers with reservations, service requests, account concerns, and general inquiries in a high-volume contact-center environment. I processed booking changes, cancellations, and rental extensions while following established policies and procedures.

I assessed customer needs, explained rental policies and pricing, and worked to resolve complaints and service concerns. When issues were complex, I escalated them to the appropriate teams and followed up on customer requests.