Rayy-Ann Clarke

I am a dedicated Customer Care Expert with a proven track record of delivering exceptional service and exceeding customer expectations. My experience spans various roles in the hospitality and customer support sectors, where I have honed my skills in communication, problem-solving, and relationship building. I thrive in dynamic environments and am passionate about making a positive impact in the lives of others.

During my tenure as a Concierge Agent at Iberostar Hotels & Resorts, I worked closely with guests, including VIPs, ensuring their needs were met with the utmost respect and confidentiality. My role involved collaborating with various hotel departments to facilitate smooth operations and enhance guest experiences. Additionally, as a Customer Support Specialist at ITel BPO, I successfully generated significant revenue while maintaining a 100% accuracy rate in customer account reviews, showcasing my strong analytical abilities and commitment to excellence.

With certifications in Customer Service and Project Management, I continuously seek to expand my knowledge and skills. I am eager to leverage my expertise in a challenging role that values customer-centric approaches and fosters professional growth.