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Keith Filkins

@kafilkins

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Technical engagement specialist who strives for customer satisfaction.

United States

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I've always prided myself in establishing strong relationships with clients. This allows for a more natural flow of information, helping to ensure customer satisfaction. With over a decade in client-facing positions, I took on the challenge to get a stronger understand of "what is going on under the hood", by completing the Full Stack Software Engineering curriculum with Flatiron School. I'm now looking for a position that allows me to partner with clients and navigate their business challenges by providing innovation solutions.

Experience

Associate Technical Engagement Manager

Yext

Mar 2022 - Mar 2023 (1 year)

Responsible for a book of business w/ $5m annual ACV. I acted as the main point of contact, addressing their technical inquires while providing ongoing support and deliver of data-driven recommendations. I simultaneously managed 8-10 projects, while navigating competing priorities, tight timelines and exceeding client expectations. I also led client meetings to strengthen client relationships.

Zendesk Asana Trello Tableau JavaScript HTML CSS Excel SEO Project Management Project Management Strategy Technical Project Management Data Analysis Data Analytics Machine Learning Brand Management Google Analytics Google Tag Manager

Account Executive

Aculab

Jan 2015 - Apr 2021 (6 years 3 months)

Responsible for all North American business activities, encompassing the full sales cycle. Collaborated with Marketing, Product Management and Engineering Teams to gather, analyze and leverage data on customer changes, industry trends and competitor information. I created pricing proposals, negotiated terms and managed the contract process.

Account Management Account Developmemt B2B SaaS B2B Sales Lead Generation Project Management

Account Manager

Omnicable

Oct 2012 - Dec 2014 (2 years 2 months)

Responsible for 40-50 key customer accounts across all of New England. I was the point of contact for all of my clients and was able to establish strong relationships to ensure that my company was always considered for major products they were working on.