Michelle Edwards
@michelleedwards2
I grow SaaS accounts through consultative sales, onboarding, and technical client training.
United StatesWhat I'm looking for
I've grown SaaS client relationships at QuestCDN, maintaining a 95% client retention rate while leading software demonstrations, technical training, and platform adoption for contractors and business clients.
Previously, at Smart Financial, I built sales, training, and account-management frameworks from the ground up over nearly 10 years. I directed sales-floor operations, managed strategic accounts, analyzed performance metrics, and drove contract value through consultative upselling.
I'm focused on Identity and Access Management, user access governance, and tech-sector client consulting, bringing relationship-building strength together with CRM discipline, operational accuracy, and data-system integrity.
Experience
Work history, roles, and key accomplishments
Account Manager & Training Lead
QuestCDN
Jun 2023 - Nov 2025 (2 years 5 months)
Directed full-lifecycle relationship management for a high-value client portfolio, maintaining a 95% client retention rate. Spearheaded onboarding programs, conducted technical training, and served as the primary technical liaison for clients.
Education
Degrees, certifications, and relevant coursework
Franklin University
Associate Degree, Business Management, Accounting, and Marketing
Associate Degree in Business Management, Accounting, and Marketing from Franklin University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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