Michael Caiati

I am a results-driven Technical Account Manager with over six years of experience in SaaS, customer success, and technical support. My expertise lies in managing enterprise accounts, optimizing product adoption, and providing strategic technical guidance to enhance customer satisfaction and retention. I have a strong background in API integrations, troubleshooting, and stakeholder collaboration, which allows me to bridge the gap between technical solutions and business needs.

During my tenure at Twilio, I acted as a technical liaison, delivering strategic customer support and minimizing downtime while enhancing system reliability. I diagnosed RESTful APIs and integrations, resolving complex technical issues and collaborating with cross-functional teams to improve customer satisfaction. My previous role at iCIMS as a Senior Technical Support Engineer further honed my skills in providing customized solutions and leading client satisfaction initiatives.

I am passionate about mentoring junior team members and developing training materials to ensure a knowledgeable workforce. My educational background includes a B.A. in Communication Studies from Pace University, where I graduated magna cum laude, and a Full Stack Coding Bootcamp from Rutgers University, equipping me with the technical skills necessary to excel in my field.