Lester Suppes
@lestersuppes
I lead B2B SaaS onboarding, implementation, adoption training, and technical support from kickoff through go-live.
United StatesWhat I'm looking for
I've led B2B SaaS customers from kickoff through go-live, completing platform configuration, tailored training, and implementation coordination across teams.
At School Specialty, I managed more than 500 Salesforce accounts, implemented SSO and automated rostering integrations, resolved API data-sync failures, and created knowledge base articles, SOPs, and training videos that reduced low-value contacts.
At Amplify Education, I resolve 20 to 30 escalated tickets daily, root-cause recurring platform issues with Engineering, and document findings for reuse. I bring a detail-heavy approach to ticket status, escalation management, customer feedback, and process improvement.
Experience
Work history, roles, and key accomplishments
Advanced Technical Support Associate
Amplify Education
Jun 2026 - Present (3 months)
Resolved 20 to 30 escalated tickets daily in Salesforce, maintaining ticket status and resolution notes. Root-caused recurring platform issues and coordinated permanent fixes with Engineering.
Education
Degrees, certifications, and relevant coursework
University of Akron Wayne College
Business Administration and Management
Completed coursework in Business Administration and Management at the University of Akron Wayne College.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Lester?
You can contact Lester and 90k+ other talented remote workers on Himalayas.
Message LesterGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
