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Daniel Ewbank

@danielewbank

Enterprise Customer Success leader driving adoption, retention, and technical value realization through account ownership and enablement.

United States

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What I'm looking for

I seek a senior customer-success role driving adoption and expansion at a technology-forward B2B SaaS company, focused on technical enablement, cross-functional partnership, and measurable business outcomes.

I am an Enterprise Customer Success leader with 8+ years driving adoption and expansion for technology-forward B2B SaaS companies, focused on strategic account management, technical implementation and change management.

I rapidly master complex platforms including APIs, ML/AI systems and cloud infrastructure, and translate technical capabilities into measurable business outcomes for executive and technical stakeholders.

I have designed and scaled customer success methodologies and onboarding frameworks adopted across large CS organizations, built account health analytics integrating CRM and conversation intelligence, and consistently achieved high retention and net expansion metrics.

I lead teams, deliver technical enablement, and partner with Product and Engineering to influence roadmaps—creating playbooks, adoption frameworks and documentation that reduce time-to-value, mitigate risk and drive sustained platform adoption.

Experience

Work history, roles, and key accomplishments

Sr. Technical Enablement Business Partner

Zscaler

Jul 2022 - Dec 2025 (3 years 5 months)

Designed and scaled customer success methodologies and onboarding frameworks for a 300+ person CS organization, reducing time-to-value and improving 90-day adoption metrics while enabling cross-functional playbooks and adoption resources.

& Customer Success Onboarding Success Planning API Integration Salesforce Data Analytics Change Management

Sr. Technical Account Manager

Sift Science

Nov 2020 - Jun 2022 (1 year 7 months)

Managed a 12–15 account portfolio representing $8M ARR for consumption-based API implementations, achieving 95% gross retention and 110% net retention through technical implementation, usage optimization and executive-level value articulation.

Technical Account Management Fraud Detection SQL Customer Health Monitoring Salesforce Change Management

Manager, Technical Client Services

Quantcast

Aug 2016 - Nov 2020 (4 years 3 months)

Led a team of 6–10 technical client strategists across onboarding, adoption, expansion and renewal, building technical onboarding programs and coaching to improve implementation quality and drive customer outcomes.

Team Management Onboarding JavaScript Tracking Project Management Training Development Stakeholder Management Customer Advocacy

Education

Degrees, certifications, and relevant coursework

Western Governors University

Master of Business Administration, Business Administration

2021 - 2023

Completed a Master of Business Administration focused on business leadership and management practices to support enterprise customer success and technical program delivery.

University of California, Davis

Bachelor of Arts, Sociology – Organizational Studies

2002 - 2007

Earned a Bachelor of Arts in Sociology with emphasis on organizational studies, studying organizational behavior and sociology relevant to cross-functional stakeholder engagement.