Open to opportunities

Kacia Martin

@kaciamartin

Message

Dedicated customer service professional with strong sales expertise.

Jamaica

Message

What I'm looking for

I seek a role that values teamwork and offers growth opportunities.

I am Kacia Cope-Martin, a dedicated professional with a strong background in customer service and sales. My journey began at Montego Bay Community College, where I pursued an Associate Degree in Hospitality and Tourism Management. This educational foundation has equipped me with essential skills that I have applied in various roles throughout my career.

Over the years, I have honed my customer service abilities while working with esteemed organizations such as Global Gateway Solutions and Estelar Global Services. My experience as a Digital Customer Service Agent has allowed me to develop excellent communication skills and a keen understanding of customer needs. I pride myself on being a team player who values collaboration and strives to contribute positively to any work environment.

Experience

Work history, roles, and key accomplishments

Current

Digital Customer Service Agent

Current

Influx

Aug 2021 - Mar 2025 (3 years 7 months)

Provided digital customer support, addressing inquiries via online platforms. Utilized strong communication skills to resolve issues and enhance customer experience.

Digital Communication Customer Support Problem Solving Time Management

Collections Agent

Global Gateway Solutions

Sep 2010 - Apr 2011 (7 months)

Worked as a Collections Agent, responsible for managing accounts and ensuring timely payments from clients. Developed strong communication and negotiation skills while handling customer inquiries.

Customer Service Communication Negotiation Account Management Problem Solving

Customer Service Agent

James Saw Mill

Provided exceptional customer service in a fast-paced environment, addressing customer needs and resolving issues efficiently. Enhanced customer satisfaction through effective communication.

Customer Service Communication Problem Solving Time Management Teamwork

Sales Agent

Centerfield

Engaged with customers to promote and sell products, utilizing persuasive communication skills to achieve sales targets. Developed rapport with clients to enhance customer loyalty.

Sales Customer Engagement Communication Persuasion Relationship Building

Team Lead/Supervisor

Estelar Global Services

Led a team of customer service representatives, ensuring high-quality service delivery and adherence to company policies. Trained new staff and managed performance metrics.

Leadership Team Management Customer Service Training Performance Management

Education

Degrees, certifications, and relevant coursework

Montego Bay Community College

Associate Degree, Hospitality and Tourism Management

2007 - 2009

Pursuing an Associate Degree in Hospitality and Tourism Management, focusing on the principles and practices essential for success in the hospitality industry.

Manning’s School

High School Diploma, General Studies

2002 - 2007

Completed secondary education with a focus on subjects including English A, Home Management, Human and Social Biology, Social Studies, Food and Nutrition, and Principles of Business.