BSBrandon Sinclair
@brandonsinclair
Dedicated customer service professional with extensive sales experience.
JamaicaWhat I'm looking for
With a solid background in customer service and sales, I have honed my skills through various roles in reputable companies. My journey began at Xerox, where I excelled as a Customer Service Agent, managing inbound calls and upselling products. This experience laid the foundation for my career in customer relations.
Over the years, I have worked with several organizations, including Accent and Ibex, where I further developed my sales acumen and customer engagement strategies. Most recently, as a Subject Matter Expert at Alorica, I led a team in providing exceptional e-commerce customer service for Verizon. My commitment to delivering positive customer experiences drives my professional ethos.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Sutherland Global Services
Jan 2023 - Present (2 years 4 months)
Currently providing customer service through inbound calls, email, and chat, assisting customers with their inquiries and issues.
Subject Matter Expert
Alorica
Jun 2022 - Jan 2023 (7 months)
Provided expert customer service for e-commerce inquiries through inbound calls, ensuring customer satisfaction for Verizon services.
Customer Service Agent
Hgs
Aug 2019 - Apr 2021 (1 year 8 months)
Assisted customers with inquiries regarding quotes, deductibles, and coinsurance through inbound calls for Humana Insurance.
Customer Sales Agent
Ibex
Dec 2017 - Aug 2019 (1 year 8 months)
Provided customer support through inbound calls, sales, and managed inquiries via email and chat for AT&T services.
Customer Sales Agent
Accent
Oct 2016 - Dec 2017 (1 year 2 months)
Managed inbound calls and focused on sales, providing customers with information and assistance to enhance their purchasing experience.
Customer Service Agent
Xerox
Sep 2015 - Oct 2016 (1 year 1 month)
Handled inbound calls, upselling products and services, as well as managing customer inquiries via email and chat.
Education
Degrees, certifications, and relevant coursework
Kingston College
CSEC, General Education
2006 - 2011
Activities and societies: Participated in various academic and extracurricular activities during high school.
Completed CSEC examinations with a focus on Mathematics, English, Biology, Physics, Chemistry, Geography, and Social Studies.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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