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BS@brandonsinclair
Dedicated customer service professional with extensive sales experience.
JamaicaWith a solid background in customer service and sales, I have honed my skills through various roles in reputable companies. My journey began at Xerox, where I excelled as a Customer Service Agent, managing inbound calls and upselling products. This experience laid the foundation for my career in customer relations.
Over the years, I have worked with several organizations, including Accent and Ibex, where I further developed my sales acumen and customer engagement strategies. Most recently, as a Subject Matter Expert at Alorica, I led a team in providing exceptional e-commerce customer service for Verizon. My commitment to delivering positive customer experiences drives my professional ethos.
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Work history, roles, and key accomplishments
Sutherland Global Services
Jan 2023 - Present (2 years 10 months)
Currently providing customer service through inbound calls, email, and chat, assisting customers with their inquiries and issues.
Alorica
Jun 2022 - Jan 2023 (7 months)
Provided expert customer service for e-commerce inquiries through inbound calls, ensuring customer satisfaction for Verizon services.
Hgs
Aug 2019 - Apr 2021 (1 year 8 months)
Assisted customers with inquiries regarding quotes, deductibles, and coinsurance through inbound calls for Humana Insurance.
Ibex
Dec 2017 - Aug 2019 (1 year 8 months)
Provided customer support through inbound calls, sales, and managed inquiries via email and chat for AT&T services.
Accent
Oct 2016 - Dec 2017 (1 year 2 months)
Managed inbound calls and focused on sales, providing customers with information and assistance to enhance their purchasing experience.
Xerox
Sep 2015 - Oct 2016 (1 year 1 month)
Handled inbound calls, upselling products and services, as well as managing customer inquiries via email and chat.
Degrees, certifications, and relevant coursework
CSEC, General Education
2006 - 2011
Activities and societies: Participated in various academic and extracurricular activities during high school.
Completed CSEC examinations with a focus on Mathematics, English, Biology, Physics, Chemistry, Geography, and Social Studies.
Software and tools used professionally
JamaicaYou can contact Brandon and 90k+ other talented remote workers on Himalayas.
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