Open to opportunities

Jevhane Whitely

@jwhitely

Message

I convert inbound telecom support calls into upsells while maintaining 95%+ customer satisfaction.

Jamaica

Message

What I'm looking for

I’m seeking a long-term remote role with an international team in customer support, customer success, sales, account management, operations, or training, available for U.S. business hours and evening calls.

At Centerfield on the AT&T account, I convert inbound customer service calls into revenue through strategic upselling and cross-selling of plans, features, and bundled packages.

Since 2021, I’ve converted 28% of eligible calls while maintaining 95%+ customer satisfaction and earning more than $500 USD monthly in personal commissions. I resolve the customer’s issue first, then identify the right upgrade or add-on across 20–30+ daily interactions.

My customer-facing background also includes technical support at Advantage Communications, email support at Conduent BPO, phone-based support at Sutherland Global, and high-accuracy insurance data processing with HEART Trust NTA / Sagicor Life Jamaica.

I’m equipped for remote work across U.S. time zones and bring persuasive phone communication, technical troubleshooting, CRM discipline, and a customer-first sales approach.

Experience

Work history, roles, and key accomplishments

Current

Inbound Sales Conversion Specialist

Current

Centerfield

Apr 2021 - Present (5 years 4 months)

Convert inbound AT&T customer service calls into revenue through strategic upselling and cross-selling of plans, features, and bundled packages. Consistently convert 28% of eligible calls while sustaining 95%+ customer satisfaction, earning $500+ USD per month in personal commissions.

Inbound Sales Upselling Cross Selling Technical Troubleshooting Customer Satisfaction Call Handling Sales Commissions

Education

Degrees, certifications, and relevant coursework

Jose Marti Technical High School

CSEC Certificate, General Studies

Completed CSEC Certificate with passes in English A, Mathematics, Information Technology, Principles of Business, Principles of Accounts, Office Administration, and EDPM.