Rashieka Bryan

I’m a dedicated customer support and technical support professional with 5+ years’ experience delivering high-quality service in fast-paced environments. I’m service-oriented and results-driven, and I enjoy solving problems efficiently while meeting customer satisfaction and performance goals.

I bring strong expertise across remote troubleshooting and multi-channel support, including inbound sales, live chat, email, and phone support. I’m confident working end-to-end with CRM and ticket management, handling appointment scheduling, SLA/KPI tracking, escalations, billing resolution, documentation, and remote collaboration tools.

At Centerfield, I handled inbound sales for a major U.S. provider and converted 30%+ of qualified leads by assessing customer needs, recommending suitable packages, and closing effectively. I consistently exceeded monthly targets by 15% on average and maintained customer satisfaction scores above 90%.

Before that, I supported customers at Digicel Jamaica by resolving internet, billing, and account issues via phone support, keeping data entry accuracy above 95% while documenting troubleshooting steps in CRM and ticketing systems. I also supported Apple mobile products through chat at Conduent (20–40 chats daily, sometimes up to 3 conversations at once) and managed high-volume reservations and escalations at ITEL BPO, strengthening customer retention and sales conversion. I hold CCSP and Salesforce Certified Associate credentials, and I was awarded “Employee of the Month” for outstanding customer support performance.