Open to opportunities

Abrent Hutchinson

@abrenthutchinson

Message

I drive mobile-service sales through customer engagement, retention, and solution-based support.

Jamaica

Message

What I'm looking for

I'm looking for a sales or customer support role where I can build customer relationships, resolve issues, increase conversions, and contribute to revenue growth and retention.

I've sold Mint Mobile Wi-Fi, mobile services, and cell phone plans at IBEX, consistently maintaining a 40%–60% conversion rate. My performance earned recognition for Most Consistent High Sales Count and Top Commission Earner.

I turn customer conversations into sales opportunities by identifying needs, building rapport, recommending relevant solutions, and handling objections. I also use upselling and cross-selling to support revenue growth, customer retention, and positive customer experiences.

At VXI, I managed high volumes of inbound calls for AT&T and DIRECTV, resolving escalations and complaints professionally while improving customer satisfaction through proactive support.

Experience

Work history, roles, and key accomplishments

Sales/Customer Service Agent

IBEX

May 2024 - Mar 2025 (10 months)

Sold Mint Mobile Wi-Fi and mobile services, including cell phone plans. Maintained a strong 40%–60% conversion rate and earned recognition for Most Consistent High Sales Count and Top Commission Earner.

Sales Customer Service Upselling Cross Selling CRM Salesforce SaraPlus Genesys HubSpot Zendesk

Education

Degrees, certifications, and relevant coursework

St. Catherine High School

High School Diploma, General Studies

2015 - 2020

Completed secondary education with CXC subjects including Mathematics, English, Biology, Physics, Information Technology, History, Mechanical Engineering, and Technical Drawing.