Open to opportunities

Tyreesha Panton

@tyreeshapanton

Message

Customer support and sales professional improving CSAT through CRM-driven conversations and upselling.

Jamaica

Message

What I'm looking for

I’m looking for a remote or fast-paced customer-facing role where I can drive strong CSAT, handle inbound requests efficiently, and use CRM systems to schedule solutions and upsell the right products—while staying open to coaching and process improvements.

I’m a customer service and sales professional with 2+ years of experience handling inbound calls, chats, and emails in fast-paced BPO and remote environments. I guide customers through product setup and usage, convert questions into scheduled appointments and virtual consultations, and keep service delivery strong by following call flows and documenting interactions accurately in CRMs. I’m especially effective at resolving concerns quickly while identifying upsell opportunities that match customer needs.

In my roles as a Tier 1 Sales/Billing/Scheduling and Technical Support Agent, I managed high-volume communication, maintained strong CSAT performance, and worked within structured scripts and workflows to drive successful outcomes. I’ve used Zendesk and Salesforce to log calls and update customer records, and I’ve supported Shopify and Gorgias-based order and interaction tracking. I also bring a mentoring mindset, collaborating with technical teams and coaching new team members to improve overall service quality and workflow efficiency.

Experience

Work history, roles, and key accomplishments

Customer Support & Sales Rep

Audien Hearing

Jun 2025 - Mar 2026 (9 months)

Handled inbound customer calls, chats, and emails, supporting product inquiries and guiding customers through setup and usage. Scheduled virtual consultations, identified customer needs for upsells, and maintained accurate order documentation using Shopify and Gorgias.

Inbound Calls Customer Support Appointment Scheduling Upselling Shopify Gorgias Customer Experience Management

Tier 1 Sales, Billing & Scheduling

Advantage Communications

Jan 2023 - Jan 2024 (1 year)

Managed high-volume inbound calls for service and billing inquiries while scheduling service appointments and technician visits. Logged and maintained customer records in Zendesk and Salesforce, using call flows to upsell services and sustain strong customer satisfaction.

Inbound Calls Billing Support Appointment Scheduling Technician Coordination Zendesk Salesforce Upselling

Tier 1 Sales Agent

Connempathy

Sep 2021 - Jun 2022 (9 months)

Engaged customers via inbound and outbound communication to build rapport and drive sales conversions. Recommended products, handled objections, and maintained customer interaction notes in CRM tools.

Inbound Sales Objection Handling Product Recommendations

Tier 1 Technical Support & Mentor

Conduent Jamaica

Aug 2019 - Sep 2021 (2 years 1 month)

Provided chat-based Tier 1 technical support, resolving customer issues efficiently while maintaining service quality and CSAT standards. Followed established workflows for documentation and escalated cases to technical teams as needed, while mentoring new team members.

Chat Support Troubleshooting CSAT Workflow Adherence Mentoring

Collections Agent

Credit Joy

Handled inbound and outbound calls for overdue accounts, working with customers to reach payment resolutions and settlements. Documented agreements and interactions in CRM systems while maintaining professionalism during sensitive financial discussions.

Objection Handling