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Menchie Asuncion

@menchieasuncion

Customer-focused service professional seeking growth in dynamic, collaborative teams.

Philippines
Message

What I'm looking for

I seek a collaborative, dynamic company role where I can grow skills, handle customer inquiries, and contribute in fast-paced teams.

I am a customer service professional with practical experience handling inquiries, resolving complaints, and documenting interactions while maintaining professionalism and empathy. I hold a Bachelor of Science in Tourism Management with a specialization in Travel and Tour Operations and thrive in fast-paced environments where I contribute both independently and as a team player.

I excel in communication, time management, problem solving, and adaptability, and I have familiarity with computer software, design tools, and social media platforms. I am eager to join a collaborative company to further develop my skills and deliver excellent customer experiences.

Experience

Work history, roles, and key accomplishments

CO
Current

Customer Service Representative

Concentrix

Jul 2025 - Present (6 months)

Handled customer inquiries via phone, resolved complaints promptly while maintaining professionalism and empathy, and documented interactions to support positive customer relationships.

Education

Degrees, certifications, and relevant coursework

EA

Exact Colleges of Asia

Bachelor of Science, Tourism Management

2021 - 2025

Completed a Bachelor of Science in Tourism Management with a specialization in Travel and Tour Operations from 2021 to 2025.

Tech stack

Software and tools used professionally

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Menchie Asuncion - Customer Service Representative - Concentrix | Himalayas