Open to opportunities

Vhanj User

@vhanjuser

Message

Dedicated customer service professional with strong communication skills.

Philippines

Message

What I'm looking for

I seek a role that challenges my skills and offers growth opportunities.

I am a dedicated customer service professional with a strong background in communication arts, having graduated cum laude from Bicol University. My academic achievements, coupled with my extensive experience in customer service roles, have equipped me with the skills necessary to excel in fast-paced environments.

Throughout my career, I have worked with reputable companies such as Teleperformance, KGB, and IQOR, where I honed my abilities in customer support, lead generation, and data management. My commitment to providing exceptional service has consistently resulted in positive customer experiences and satisfaction.

I am now looking to leverage my skills and experience in a challenging role that allows me to contribute to an organization's success while further developing my professional capabilities.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Diavox Network, Inc

Feb 2021 - Present (4 years 4 months)

Served as a Customer Service Representative (CSR-T2-A) and Appointment Setter (ZONIC), scheduling appointments and managing customer interactions. Utilized strong organizational skills to maintain appointment calendars and customer records.

Customer Service Appointment Setting Data Entry Lead Generation Communication Microsoft Office

Senior Agent

IQOR Philippines

Feb 2019 - Dec 2020 (1 year 10 months)

Managed AT&T ISM/Collections/Tech accounts as a Senior Agent, handling complex customer inquiries and escalations. Provided advanced support for technical issues and billing concerns.

Customer Service Technical Support Collections Account Management Conflict Resolution Team Leadership

Chat Support

Arvato Bertelsmann

Jul 2017 - Mar 2018 (8 months)

Provided chat support for Amazon customers, resolving issues and guiding them through various processes. Maintained high customer satisfaction scores through effective written communication.

Chat Support Customer Service Written Communication Troubleshooting Data Entry

Customer Service Associate

KGB Conduit Global

Feb 2017 - Jun 2017 (4 months)

Assisted customers with their Verizon accounts, addressing concerns and providing solutions. Demonstrated strong problem-solving abilities in a fast-paced call center environment.

Customer Service Problem Solving Communication Data Entry Telecommunications CRM Software

Customer Service Representative

Teleperformance

Jul 2015 - Nov 2016 (1 year 4 months)

Provided exceptional customer service to AT&T Uverse Blue account holders, resolving inquiries and ensuring customer satisfaction. Handled a high volume of calls while maintaining a professional and helpful demeanor.

Customer Service Conflict Resolution Account Management Telecommunications Microsoft Office