Dennise Marie Sescon
@dennisemariesescon
I resolve customer inquiries and account issues accurately in high-volume support environments.
PhilippinesWhat I'm looking for
At Concentrix, I managed 20+ daily customer inquiries while providing account servicing, billing support, information validation, and troubleshooting.
I maintained a 90% customer satisfaction rating by identifying customer needs, delivering appropriate solutions, and following service standards and SLAs. I work accurately in fast-paced, deadline-driven environments and manage multiple tasks with attention to detail.
I graduated Cum Laude with a BS in Hospitality Management from Visayas State University.
Experience
Work history, roles, and key accomplishments
Managed 20+ daily customer inquiries, ensuring timely and accurate resolution in line with service standards and SLAs. Provided account servicing and billing support, including account updates, validation of information, and resolution of service-related issues like troubleshooting.
Education
Degrees, certifications, and relevant coursework
Visayas State University – Main Campus
Bachelor of Science, Hospitality Management
2018 - 2022
Grade: Cum Laude
Pursued a Bachelor of Science in Hospitality Management, graduating Cum Laude.
Franciscan College of The Immaculate Conception Inc
High School Diploma, Accountancy, Business and Management
2016 - 2018
Grade: High Honors
Completed the Accountancy, Business and Management Strand with High Honors.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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