Just Josh VA
@justjoshva
Adaptable customer service and digital content specialist driving efficiency and strong customer outcomes.
What I'm looking for
I am an adaptable, tech-savvy professional with hands-on experience in customer service, administrative support, sales, and digital content creation. I have worked in fast-paced BPO environments and local government youth councils, consistently meeting performance KPIs and delivering strong customer satisfaction.
I have led social media management and multimedia documentation for community initiatives, produced visual content using Canva and CapCut, and supported operations through scheduling, documentation, and stakeholder coordination. I hold certifications in digital marketing (HubSpot) and bookkeeping training, and I am Civil Service Professional level eligible.
I focus on streamlining workflows, solving problems, and driving business growth in remote and in-person settings, and I bring a collaborative, service-oriented approach to roles that require both technical tools and people-facing communication.
Experience
Work history, roles, and key accomplishments
Customer Advisor I
Concentrix CVG Philippines, Inc.
Feb 2025 - Sep 2025 (7 months)
Delivered customer service and sales support for telecom services, resolving billing and technical issues while meeting KPI targets in a high-volume BPO environment.
Executive Secretary
Sangguniang Kabataan - Jagobiao
Nov 2023 - Jul 2024 (8 months)
Provided high-level administrative support, managed official documentation and meeting minutes, and led social media content creation to support youth programs and community outreach.
Account Associate
VXI Global Holdings B.V.
Jun 2021 - Oct 2021 (4 months)
Assisted clients with service concerns, billing issues, and account updates across telecom platforms while promoting service upgrades to improve customer experience.
Customer Service Representative
Alorica Teleservices, Inc.
Jun 2020 - Nov 2020 (5 months)
Handled general customer inquiries, technical support, and billing for telecom services while maintaining service quality standards and performing upsell activities.
Education
Degrees, certifications, and relevant coursework
University of San Jose - Recoletos
Bachelor of Science, Psychology
2023 - 2024
Undergraduate studies in Bachelor of Science in Psychology at University of San Jose - Recoletos during 2023–2024.
University of Cebu Lapu-Lapu and Mandaue
Senior High School Graduate, Science, Technology, Engineering, Mathematics
2017 - 2019
Senior High School graduate with STEM strand, graduated with honors and recognized as an Outstanding Student in the Field of Service.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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