Open to opportunities

Just Josh VA

@justjoshva

Message

Adaptable customer service and digital content specialist driving efficiency and strong customer outcomes.

Philippines

Message

What I'm looking for

I seek a role where I can combine customer support, administrative operations, and digital content creation in a collaborative, impact-driven team with growth opportunities.

I am an adaptable, tech-savvy professional with hands-on experience in customer service, administrative support, sales, and digital content creation. I have worked in fast-paced BPO environments and local government youth councils, consistently meeting performance KPIs and delivering strong customer satisfaction.

I have led social media management and multimedia documentation for community initiatives, produced visual content using Canva and CapCut, and supported operations through scheduling, documentation, and stakeholder coordination. I hold certifications in digital marketing (HubSpot) and bookkeeping training, and I am Civil Service Professional level eligible.

I focus on streamlining workflows, solving problems, and driving business growth in remote and in-person settings, and I bring a collaborative, service-oriented approach to roles that require both technical tools and people-facing communication.

Experience

Work history, roles, and key accomplishments

Customer Advisor I

Concentrix CVG Philippines, Inc.

Feb 2025 - Sep 2025 (7 months)

Delivered customer service and sales support for telecom services, resolving billing and technical issues while meeting KPI targets in a high-volume BPO environment.

Customer Service Technical Troubleshooting Sales Support KPIs Telecommunications CRM Multichannel Support

Executive Secretary

Sangguniang Kabataan - Jagobiao

Nov 2023 - Jul 2024 (8 months)

Provided high-level administrative support, managed official documentation and meeting minutes, and led social media content creation to support youth programs and community outreach.

Administrative Support Scheduling Meeting Minutes Social Media Management Content Creation Community Outreach

Account Associate

VXI Global Holdings B.V.

Jun 2021 - Oct 2021 (4 months)

Assisted clients with service concerns, billing issues, and account updates across telecom platforms while promoting service upgrades to improve customer experience.

Account Management Customer Support Upselling Telecommunications CRM Multitasking Client Communication

Customer Service Representative

Alorica Teleservices, Inc.

Jun 2020 - Nov 2020 (5 months)

Handled general customer inquiries, technical support, and billing for telecom services while maintaining service quality standards and performing upsell activities.

Customer Support Technical Support Upselling Telecommunications CRM Quality Assurance