Open to opportunities

June Mutembei

@junemutembei

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Results-driven Client Success Manager with expertise in logistics planning.

Kenya

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What I'm looking for

I seek a role that fosters client relationships and offers growth opportunities.

I am a results-driven Client Success Manager with over 5 years of experience in client relations, logistics planning, and customer service. I have a proven track record of increasing revenue by up to 30% annually and improving operational efficiency, including a remarkable 50% growth in B2C business. My expertise lies in strategic account planning, sales growth, and cross-functional collaboration, which has enabled me to enhance client satisfaction and retention effectively.

At Quatrix Ltd, I serve as the strategic point of contact for key clients, managing expectations and providing consistent updates on service performance. I proactively engage with clients to identify opportunities for improving efficiency and reducing costs, which has resulted in significant revenue growth. My strong communication skills and background in corporate communication allow me to build long-term client relationships while optimizing service delivery.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager

Current

Quatrix Ltd

Apr 2024 - Present (1 year 2 months)

As a Client Success Manager, I manage key client relationships in the transport and logistics sector, focusing on account growth and operational efficiency. I have successfully increased revenue by 30% and improved client satisfaction through strategic planning and collaboration with internal teams.

Client Management Customer Retention Strategic Planning Team Leadership Conflict Resolution

Account Manager/Logistics Planner

Quatrix Ltd

Dec 2021 - Apr 2024 (2 years 4 months)

Managed client portfolios and developed strategic account plans that led to a revenue increase of up to 30 million annually. Collaborated with cross-functional teams to optimize service delivery and exceeded sales targets through effective upselling strategies.

Portfolio Management Strategic Account Planning Sales Growth Data Analysis Customer Service Team Collaboration

Customer Service Executive

Quatrix Ltd (The Virtual Bar)

Sep 2021 - Oct 2021 (1 month)

Provided exceptional customer service, addressing inquiries and reducing complaints significantly. Collaborated with teams to enhance processes, resulting in a notable increase in customer satisfaction scores.

Customer Satisfaction Process Improvement Communication Skills Team Collaboration Customer Retention Training Upselling Interpersonal Skills

Administrator

New Hope Church

Mar 2020 - Sep 2021 (1 year 6 months)

Managed accounts and bookkeeping, provided administrative support, and oversaw church operations. Ensured compliance with regulations and coordinated events, contributing to a well-organized environment.

Bookkeeping Administrative Support Financial Reporting Event Coordination Compliance Personnel Management Communication Scheduling Budgeting Office Management

Field Monitor

Bethel Consult

Jul 2019 - Feb 2020 (7 months)

Monitored field programs, enhancing sales and improving processes through data tracking and risk assessment. Collaborated with partners to ensure project compliance and effectiveness.

Monitoring Data Analysis Risk Assessment Compliance Communication Project Management Reporting Stakeholder Engagement Quality Assurance

Customer Service Representative

Bethel Consult

Sep 2018 - Jul 2019 (10 months)

Conducted outbound calls to gather client information and provided support by explaining procedures. Maintained communication equipment and improved service quality through adherence to standards.

Client Communication Customer Support Quality Assurance Outbound Calling Team Collaboration