June Mutembei

As a Client Success Manager, I manage key client relationships in the transport and logistics sector, focusing on account growth and operational efficiency. I have successfully increased revenue by 30% and improved client satisfaction through strategic planning and collaboration with internal teams.

Managed client portfolios and developed strategic account plans that led to a revenue increase of up to 30 million annually. Collaborated with cross-functional teams to optimize service delivery and exceeded sales targets through effective upselling strategies.

Provided exceptional customer service, addressing inquiries and reducing complaints significantly. Collaborated with teams to enhance processes, resulting in a notable increase in customer satisfaction scores.

Managed accounts and bookkeeping, provided administrative support, and oversaw church operations. Ensured compliance with regulations and coordinated events, contributing to a well-organized environment.

Monitored field programs, enhancing sales and improving processes through data tracking and risk assessment. Collaborated with partners to ensure project compliance and effectiveness.

Conducted outbound calls to gather client information and provided support by explaining procedures. Maintained communication equipment and improved service quality through adherence to standards.

Grade: 2nd Class Honors

Completed a Bachelor in Education Arts with a focus on English and Literature, achieving 2nd Class Honors.