Open to opportunities

Morgan Michael

@morganmichael

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Customer success professional with a focus on client relationship management.

Kenya

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What I'm looking for

I am looking for a role that values customer success and offers opportunities for growth and learning.

I am a highly motivated Customer Success and Operations Support Professional with over three years of experience in client relationship management and issue resolution. My expertise lies in maintaining service quality and using data insights to enhance customer satisfaction. I thrive in high-pressure environments and am known for my critical thinking and empathy, which have helped me build strong relationships with clients.

Throughout my career, I have successfully managed customer interactions, ensuring their needs are met while also driving operational excellence. My roles have included Customer Relations Agent and Customer Support & Marketing, where I developed marketing campaigns that significantly boosted brand visibility. I am passionate about continuous improvement and have a proven track record of increasing repeat business through exceptional service.

I am eager to bring my skills in customer relationship management, problem-solving, and cross-functional collaboration to a dynamic team that values customer success and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Relations Agent

4G Capital Ltd

Feb 2024 - Mar 2025 (1 year 1 month)

Proactively contacted customers with delinquent accounts to notify them of their payment status. Provided clear, accurate information about products and services, resolving customer inquiries and troubleshooting technical issues. Maintained detailed records of customer interactions in the CRM system software.

Customer Relationship Management CRM Google Workspace Communication Data Analysis Quality Assurance Customer Retention

Customer Support & Marketing

White Path Company Ltd

Jan 2023 - Dec 2023 (11 months)

Developed and launched marketing campaigns that boosted brand visibility and customer engagement. Conducted market research to identify emerging trends, contributing to the launch of new products. Delivered exceptional customer service, resulting in a 15% increase in repeat business.

Market Research Marketing Campaigns Customer Service Lead Generation Data Management Telesales Sales Closing CRM Google Sheets Microsoft Excel

Customer Care Agent

White Path Company Ltd

Mar 2022 - Dec 2022 (9 months)

Provided customers with accurate information on products and services while addressing inquiries. Processed orders, handled complaints, and tracked customer feedback to improve service delivery. Collaborated with the team to resolve complex customer issues and improve customer satisfaction.

Customer Relations Management Customer Service Order Processing CRM Tools Collections Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

Kinyanjui Technical Training Institute

Diploma, ICT

Acquired foundational knowledge and practical skills in Information and Communication Technology. Focused on core ICT concepts and their applications.