Effie Linda

With over 6 years of experience in customer success and key account management, I excel in roles focused on driving customer satisfaction and service excellence. My expertise includes leading seamless customer onboarding processes using established scripts, training team members, and fostering strong relationships with existing accounts to ensure satisfaction and growth.

I am proficient in handling inbound support via email and phone, resolving inquiries promptly while creating structured knowledge base articles, SOPs, and how-to guides to enhance customer education and self-service options. My commitment to optimizing service delivery has led to significant improvements in customer retention and loyalty, making me a valuable asset to any organization.