Veronicah Nanjala

I am a customer-focused operations and client success manager with 4+ years' experience delivering service excellence, partner enablement, and data-driven operational improvements across sectors. I drive SLA performance, reduce implementation bottlenecks, and coordinate cross-functional teams to resolve root causes.

At Tier Data I led onboarding, documentation, and escalation workflows that improved partner satisfaction by 15%, reduced implementation bottlenecks by 20%, and increased recurring revenue through cross-sell and upsell initiatives. I also produced market and client data that improved segmentation accuracy by 80% and contributed to revenue growth.

I thrive in fast-paced, tech-driven environments and bring a hands-on, ownership mindset to regional operations and support roles. I prioritize scalable solutions, stakeholder alignment, and continuous improvement to boost client engagement and product adoption.