Veronicah Nanjala
@veronicahnanjala
Customer-focused operations and client success manager driving revenue growth.
KenyaWhat I'm looking for
I am a customer-focused operations and client success manager with 4+ years' experience delivering service excellence, partner enablement, and data-driven operational improvements across sectors. I drive SLA performance, reduce implementation bottlenecks, and coordinate cross-functional teams to resolve root causes.
At Tier Data I led onboarding, documentation, and escalation workflows that improved partner satisfaction by 15%, reduced implementation bottlenecks by 20%, and increased recurring revenue through cross-sell and upsell initiatives. I also produced market and client data that improved segmentation accuracy by 80% and contributed to revenue growth.
I thrive in fast-paced, tech-driven environments and bring a hands-on, ownership mindset to regional operations and support roles. I prioritize scalable solutions, stakeholder alignment, and continuous improvement to boost client engagement and product adoption.
Experience
Work history, roles, and key accomplishments
Regional Support Manager
Sprix & Loho Learning
Jun 2024 - Present (1 year 4 months)
Managed regional operations and partner training to improve engagement and delivery consistency, coordinating onboarding and engagement strategies that boosted active usage among long-tail partners.
Customer Success Manager
Tier Data Limited
May 2022 - Present (3 years 5 months)
Led service delivery and onboarding initiatives that boosted partner satisfaction scores by 15%, reduced implementation bottlenecks by 20%, and increased recurring revenue from cross-sell/upsell initiatives by 25%.
Operations Intern
Tier Data Limited
Nov 2021 - Apr 2022 (5 months)
Compiled and analyzed client data across 15 clusters to identify leads and market opportunities, improving customer segmentation accuracy by 80% and augmenting revenue by 5%.
Education
Degrees, certifications, and relevant coursework
AUAshesi University
Bachelor of Science, Management Information Systems
2014 - 2018
Activities and societies: MCF Scholars Program undergraduate scholarship recipient
Bachelor of Science in Management Information Systems completed with scholarship support and coursework in information systems and management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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