Juliet Nalunga
@julietnalunga
I drive multi-market revenue growth through channels, accounts, and commercial strategy.
UgandaWhat I'm looking for
At FMS Africa, I lead sales and marketing across 11 African markets, turning growth objectives into commercial plans that delivered 25% year-on-year revenue growth. I manage an annual operating budget exceeding USD 1.2M and build go-to-market strategies for fleet management, telematics, IoT, and digital solutions.
I've expanded regional channel coverage by recruiting and remotely onboarding 15+ reseller partners across Uganda, Kenya, Tanzania, DR Congo, South Sudan, Ethiopia, Zambia, Zimbabwe, Botswana, Namibia, and Rwanda. I also established CRM-driven pipeline management, sales governance, reporting, and forecasting processes that improve revenue predictability.
Before this, I led and mentored eight Account Managers at FMS Africa, improving customer satisfaction by 30% and reducing issue turnaround time from 48 hours to under 12 hours. At Africell Uganda, I managed 35+ enterprise accounts generating over USD 800,000 in recurring annual revenue while maintaining 95%+ customer retention.
My background spans commercial development, enterprise account management, contract negotiations, market expansion, tenders, and cross-functional delivery across technology, SaaS, telecommunications, transport, logistics, government, banking, NGOs, and corporate services.
Experience
Work history, roles, and key accomplishments
GM Sales & Marketing
Fleet Monitoring Systems Limited
Jan 2021 - Present (5 years 7 months)
Directed sales and marketing operations across 11 African markets, delivering 25% year-on-year revenue growth and managing a USD 1.2M budget. Led regional channel expansion and cross-functional collaboration.
Head of Account Managers
Fleet Monitoring Systems Limited
Jan 2018 - Jan 2021 (3 years)
Led and mentored 8 Account Managers, standardized customer engagement processes, and introduced a feedback system that reduced issue turnaround time from 48 to under 12 hours. Improved customer satisfaction ratings by 30%.
Account Manager / Customer Relationship Manager
Africell Uganda
Jan 2014 - Jan 2018 (4 years)
Managed 35+ enterprise accounts generating over USD 800,000 in annual recurring revenue, maintaining 95%+ retention and achieving 98% on-time payment compliance. Drove cross-selling and upselling initiatives contributing to 20% annual portfolio growth.
Commercial and Business Development Specialist
Techsurge Logistics & Solutions
Jan 2011 - Jan 2014 (3 years)
Grew corporate customer base by 20+ accounts within 24 months, conducted market feasibility studies, and prepared commercial proposals achieving a 35% closure rate.
Junior Business Development Officer
Warid Telecom
Jan 2009 - Jan 2011 (2 years)
Supported customer acquisition and business development for 100+ corporate contacts, maintained records, and assisted with tender responses and proposals. Participated in exhibitions and forums to generate leads.
Education
Degrees, certifications, and relevant coursework
Uganda Management Institute
Master of Business Administration, Marketing Management and Innovation
Completed coursework for an MBA in Marketing Management and Innovation.
Makerere University
Bachelor of Commerce, Finance
Earned a Bachelor of Commerce with Honours in Finance.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
Skills
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