Open to opportunities

Clare Ssentongo

@claressentongo

Message

Commercial and account management leader driving B2B revenue growth and churn mitigation.

Uganda

Message

What I'm looking for

I’m looking to apply my commercial strategy and client relationship strength to drive measurable account growth. I want a Senior Account Manager role focused on optimizing operational efficiency and building sustainable partner ecosystems while reducing churn.

I’m a results-driven commercial specialist with over 15 years of experience in B2B account management, credit control, and customer operations. I grow revenue by transitioning residential accounts to high-value B2B solutions and using data-driven re-engagement strategies to mitigate churn, while managing billing complexity and regulatory compliance.

In my recent role, I spearheaded a 46% shift of residential subscribers into B2B packages and stabilized monthly recurring revenue by 38% through proactive churn-report and service-desk analysis. I’ve also improved credit outcomes—recovering 27% of at-risk accounts through transaction audits and reconciliation—and led operational performance as an Acting Branches Manager, coaching teams and optimizing workflows to raise customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Commercial Legalization Specialist

MultiChoice Uganda Limited

Feb 2019 - May 2026 (7 years 3 months)

Led the transition of residential subscribers to high-value B2B packages and implemented re-engagement strategies using churn and service desk data to stabilize monthly recurring revenue. Managed end-to-end financial activities for corporate accounts, including invoicing, transaction auditing, dispute resolution, and compliance-related partner ecosystem protections.

Operations Credit Controller

MultiChoice Uganda Limited

Sep 2017 - Jan 2019 (1 year 4 months)

Improved B2B revenue collection by implementing a debt recovery framework targeting long-outstanding balances. Increased high-value contract conversions, reduced billing dispute resolution time with centralized tracking, and provided ongoing financial oversight and reporting across multiple branches.

Acting Branches Manager

MultiChoice Uganda Limited

Mar 2017 - Aug 2017 (5 months)

Increased branch-wide customer satisfaction by improving escalation handling for complex service queries and coached customer service representatives on advanced communication and problem-solving. Standardized reporting and aligned branch workflows to corporate objectives to improve operational efficiency, while partnering with local accounts to boost client retention.

Operations Management Customer Service Excellence Escalation Handling Customer Retention Workflow Optimization Reporting Standardization Team Coaching Performance Management Cross Functional Collaboration Process Improvement Stakeholder Management Service Excellence Conflict Resolution Relationship Building Quality Assurance Strategic Planning Risk Assessment Document Management

Corporate Liaison Officer

MultiChoice Uganda Limited

Feb 2013 - Feb 2017 (4 years)

Expanded corporate account engagement using targeted multi-channel communication and improved client service turnaround time by refining the feedback loop between corporate accounts and internal management teams. Increased retention for high-priority accounts through bespoke consultations and analyzed client feedback to inform senior management recommendations.