Jasmine Williams

Managed appointment scheduling and patient communication, ensuring accurate data entry and compliance. Coordinated with clinical teams for insurance verification and authorization, resolving patient issues effectively.

Supervised night activities, including medication administration and personal hygiene, to ensure client safety and well-being. Maintained a clean and organized environment, promoting client happiness. Improved employee engagement through training classes, personal meetings, and workshops, while managing restocking and cleaning.

Integrated process improvements to continuously increase overall workflow and maintained visually appealing and effective store displays. Answered customer questions and addressed problems in person. Trained new employees on company customer service policies and service level standards, and managed stocking and merchandise handling.

Scheduled medication and supplies for patients, maintaining high accuracy in data entry. Handled insurance verification and authorization, ensuring clear and effective patient communication.

Promoted product and service offerings to increase revenue and provided quality customer service to cultivate client satisfaction and loyalty. Trained and developed new team members, performing cashier duties and product assistance. Educated customers on product features and benefits.

Professionally handled customer service calls, responding to questions and resolving complex issues. Recorded accurate information, communicated respectfully with customers, and processed fraud/non-fraud claims. Graded agents on call quality and provided coaching feedback to supervisors.

Implemented process improvements to enhance overall workflow and maintained visually appealing store displays. Addressed customer questions, problems, and complaints in person. Managed unloading trucks, stocking shelves, and assisting customers with merchandise.

Activities and societies: Student Counsel Treasurer, It's girl’s community service President, Education Matters Member, Girls’ basketball team captain, Dance leader in dance class, Played softball, Track and field co-captain, Took entrepreneur class.

Completed high school education, earning a High School Diploma. Engaged in various extracurricular activities including student council, community service, and sports.

Acquired an Esthetics Certification, specializing in hair, skin, and nail care. Developed practical skills and theoretical knowledge essential for a career in the beauty industry.