Open to opportunities

Briana Rogers

@brianarogers

Message

Highly experienced customer service professional with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that values strong communication and problem-solving skills, with opportunities for growth and development.

I am a highly experienced customer service professional with a proven track record in handling a high volume of customer calls in fast-paced environments. My ability to maintain a focus on quality consumer service while working independently has been a key factor in my success. I possess excellent listening skills and am comfortable interacting with all levels of an organization, ensuring that I can effectively address customer needs and concerns.

Throughout my career, I have excelled in various roles, including as a Medicare Agent and Benefit Advisor. I have consistently exceeded production goals while maintaining compliance with national standards. My strong organizational skills and dedication to providing exceptional service have allowed me to build lasting relationships with clients and colleagues alike. I am passionate about helping others navigate complex processes, such as health insurance enrollment, and I take pride in my ability to educate clients about their options.

Experience

Work history, roles, and key accomplishments

Benefit Advisor/Credentialing Specialist

Direct Path GreenLight

Jun 2018 - Dec 2023 (5 years 6 months)

In this role, I enrolled employers into health insurance and supplemental plans, explaining benefits and coordinating appointments. I also assisted with credentialing, ensuring compliance with quality standards.

Health Insurance Customer Service Credentialing Compliance

Medicare Agent

Tele-tech

Mar 2019 - Sep 2021 (2 years 6 months)

As a Medicare agent, I enrolled members in Medicare Advantage plans, guiding them through the enrollment process over the phone and explaining their benefits. This role required handling inbound calls while working from home.

Medicare Advantage Customer Service Communication Problem Solving

Medicare Insurance Agent

Chime Solutions

Jun 2016 - Jan 2019 (2 years 7 months)

As a Health Plan Specialist, I assisted Medicare beneficiaries in reviewing their health plans, educating them about various Medicare options, and completing enrollments. I also provided tech support for cable issues.

Customer Education Technical Support Communication

Product Support CSR/Data Entry Specialist

Career Connection, Inc.

Mar 2015 - May 2015 (2 months)

Responsible for assisting clients with TurboTax products, troubleshooting issues, and ensuring accurate data entry for tax filings.

Customer Support Data Entry Troubleshooting Communication

Recruiting Assistant

General Dynamics

Jul 2014 - Nov 2014 (4 months)

Worked with HR to develop recruiting sources, maintained communication with candidates, and managed the pipeline of resumes for job openings.

Recruitment Communication Candidate Sourcing HR

Call Center Representative

General Dynamics

Jul 2014 - Sep 2014 (2 months)

Handled telephone inquiries related to health services, educated callers about health programs, and scheduled appointments while ensuring accurate data entry.

Call Center Operations Customer Education Scheduling Communication Problem Solving

Data Entry Clerk

Coding Grand Central

May 2013 - Jul 2014 (1 year 2 months)

Responsible for documenting customer interactions, processing medical service requests, and ensuring confidentiality while providing information on health programs.

Data Entry Customer Service Confidentiality Communication