Mahogany Brown

I am a hardworking and energetic professional with several years of experience in customer service. My journey has been shaped by a commitment to providing the highest standard of service, and I pride myself on my ability to adapt quickly to any work environment. I believe that my professional demeanor, honesty, and reliability make me an asset to any team.

Throughout my career, I have developed strong skills in active listening and problem resolution, particularly during my time as a Customer Service Representative at CVS Caremark. I successfully managed inbound calls, ensuring that patients received the prescriptions they needed while addressing any concerns they had. My experience as a Benefit Verification Specialist further honed my ability to communicate effectively with insurance companies and maintain accurate patient information.

After taking a professional sabbatical to care for a family member, I am now fully committed to returning to the workforce. I am eager to leverage my skills in a dynamic environment where I can continue to grow and contribute to a team focused on delivering exceptional service.