Open to opportunities

Julian Guerrero

@julianguerrero

Message

Multilingual specialist with expertise in business administration and customer service.

Colombia

Message

What I'm looking for

I am looking for a role that values creativity and effective communication, where I can leverage my multilingual skills and contribute to customer engagement and process improvement.

I am a highly skilled multilingual professional fluent in Spanish and English, with a strong background in business administration, customer service, and process improvement. My diverse experience has sharpened my ability to communicate effectively and resolve complex issues in fast-paced environments. I am passionate about visual arts, photography, and sports, which enhance my creativity and attention to detail.

In my role as a Seasonal Customer Service Agent at Mejuri.com, I advised customers on gemstones and metals, ensuring informed purchases while developing multilingual sales strategies that improved customer engagement. My previous experience at Booking.com involved managing multilingual customer interactions, contributing to quality assurance processes, and enhancing customer satisfaction through effective communication.

As a Business Administrator at Revolution Store, I streamlined operations and fostered a multilingual customer service strategy that significantly improved client retention. I am eager to apply my language skills and problem-solving abilities in a dynamic tech environment, where I can continue to grow and contribute to innovative solutions.

Experience

Work history, roles, and key accomplishments

Current

Seasonal Customer Service Agent

Current

Mejuri.com

Oct 2024 - Present (8 months)

Advised customers on gemstones, metals, and care, ensuring informed purchases. Developed and executed multilingual sales strategies, building lasting relationships with clients and improving customer engagement.

Customer Service Sales Strategies Customer Engagement Product Knowledge

Customer Service Agent

Booking.com

Jul 2022 - Nov 2023 (1 year 4 months)

Managed and resolved multilingual customer interactions, ensuring high satisfaction levels through effective communication in Spanish and English. Developed strategies for seamless internal logistics and fast adoption of new tools and technologies.

Customer Satisfaction Logistics Quality Assurance Process Improvement Communication

Business Administrator

Revolution Store

Oct 2015 - May 2022 (6 years 7 months)

Streamlined business operations with a focus on improving communication flows between departments, enhancing overall efficiency. Fostered a multilingual customer service strategy that improved client engagement and retention.

Business Operations Project Management Team Leadership Process Improvement

Education

Degrees, certifications, and relevant coursework

Universidad Central

Bachelor's Degree, Business Administration

Completed a Bachelor's Degree in Business Administration. The curriculum covered core business principles, management strategies, and operational efficiency.

Contemporary Art Workshops

Workshops, Contemporary Art

Engaged in various contemporary art workshops from 2015 to 2019. These workshops focused on modern art techniques and fostered artistic development.

SFL, Galería Elvira Moreno

Coursework, Contemporary Art

Undertook a Contemporary Art Course with Franklin Aguirre at SFL, Galería Elvira Moreno. This course, completed between 2020 and 2021, deepened understanding of contemporary art and artistic expression.