Emilio Robledo
@emiliorobledo
Dynamic customer service specialist with event management expertise.
ColombiaWhat I'm looking for
I am a dynamic and customer-focused professional with extensive experience in customer service, event management, and education. My career has been shaped by my roles at top companies like Teleperformance, Sutherland, and CONTACT IntouchCX, where I honed my skills in multichannel support, sales, and collections. I thrive in fast-paced environments and excel at problem-solving, relationship-building, and delivering outstanding customer experiences.
Throughout my career, I have been passionate about providing top-tier service and creating positive interactions. My experience as a Resident DJ and Event Producer has equipped me with strong project management and public relations skills, allowing me to manage client-event relationships effectively. I am committed to continuous improvement and always strive to find efficient solutions that enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Teleperformance-Sutherland-ContactPoint360
Sep 2019 - Jan 2025 (5 years 4 months)
Provided customer service support for various clients, including eBay and Humana, across multiple communication channels. Excelled in problem-solving and critical thinking.
English Teacher
CasadelaIgualdadparalaMujerde
Sep 2019 - Jan 2020 (4 months)
Conducted thematic English classes for women, focusing on basic and intermediate levels. Developed leadership and effective communication skills.
Resident DJ & Event Producer
Overground Collective
Mar 2017 - Apr 2019 (2 years 1 month)
Managed client-event relationships and ticket sales while providing customer service. Developed skills in event production and relationship management.
Education
Degrees, certifications, and relevant coursework
Politécnico Internacional
Professional Chef, Culinary Arts
2021 - 2023
Achieved a Professional Chef qualification, mastering advanced culinary techniques and menu development.
Politécnico Internacional
Gastronomic Technician, Gastronomy
2019 - 2021
Completed a Gastronomic Technician program, acquiring skills in culinary arts and kitchen management.
Universidad Javeriana
Undergraduate Studies, Architecture
2016 - 2016
Pursued studies in architecture for four semesters, focusing on design principles and urban planning.
Canadian Language Learning College
Certificate, English Studies
2015 - 2015
Studied English language skills to enhance communication abilities in a multicultural environment.
IED Kirpalamar
High School Diploma, Agroecology
2014 - 2014
Completed a high school diploma with a focus on agroecological techniques, gaining foundational knowledge in sustainable agricultural practices.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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