Gabi Linares Rodríguez

Provide phone support to US and Canadian customers for a delivery support program, resolving inquiries and improving customer satisfaction through timely issue resolution.

Provided phone support to US and Canadian customers for a vehicle rental program, handling reservations and resolving service issues to maintain client satisfaction.

Applied social network policies to review content and enforce platform standards, ensuring user safety and compliance with moderation guidelines.

Trained and onboarded campaign personnel, prepared hardware and credentials for remote agents, and created standardized technical data sheets to streamline operations and reduce management times.

Reviewed agent-customer interactions, identified controllable and non-controllable complaint points, and developed action plans reviewed weekly with clients to improve service quality.

Handled customer complaints and resolved issues related to online shopping according to app policies, improving first-contact resolution rates.

Served customers at point of sale, managed inventory and supply orders, and organized stock to maintain store operations and customer experience.

Delivered beginner and intermediate live English classes, improving student confidence and practical language use for career contexts.

Supported HR administrative tasks including personnel records and basic HR processes to maintain employee data accuracy and HR workflows.

Completed Sign Language Interpreters Education at FENASCOL from June 2015 to March 2016.

Completed a gastronomy program at SENA from January 2015 to May 2015.

Obtained an Academic Bachelor's Degree with an Emphasis in Communication & Expression between January 2009 and December 2014.