Martha Ramirez

Reviewed and translated enrollment and visa documents, conducted applicant interviews, coordinated with schools and consulates, and maintained visa application status for international students.

Provided bilingual customer support and telemarketing for international clients, maintained and updated databases, and supported event-related client inquiries.

Advised clients on investments, retirement and insurance plans, delivering financial planning consultations and supporting client decision-making.

Reviewed and translated enrollment and visa documentation, coordinated with international registration agents and consulates, and conducted English interviews for program applicants.

Provided phone and onsite Spanish-English interpretation for workers' compensation cases, coordinated calls between adjusters, attorneys and injured workers, and recruited interpreters/providers.

Assisted English and Spanish-speaking clients with banking transactions, coached colleagues on customer service, and advised clients on financial products.

Managed patient interactions, insurance and records, reconciled daily receipts, and provided English-Spanish translation during patient visits.

Founded and ran a handmade rosary small business, managing customer service, production, sales and order fulfillment while pausing corporate career for maternity leave.

Completed a Financial Planner seminar at Skandia University in Bogotá focused on financial planning concepts and retirement products.

Attended seminars on grammar and proofreading, and on managing multiple priorities in Charlotte, NC.

Studied airport operations at ECOA in Bogotá covering operational procedures and airport services.

Completed security training with American Airlines in Dallas, Texas focused on aviation security procedures.

Studied ecology at Pontificia Universidad Javeriana in Bogotá.

Completed English language studies at Centro Colombo-Americano in Bogotá.