MVMarvin Valencia
@marvinvalencia
Bilingual customer service professional with proven experience in support roles and strong communication skills.
ColombiaWhat I'm looking for
Soy un profesional bilingüe (inglés y español) con experiencia en atención al cliente y soporte en empresas de centro de contacto. Me describo como automotivado, adaptable, atento y con facilidad para aprender.
He trabajado como Agente Bilingüe en Teleperformance Colombia S.A.S y en Amazon.com, acumulando experiencia práctica en servicio al cliente y soporte durante períodos continuos. También he ejercido supervisión de agentes en el entorno del centro de contacto.
Poseo un nivel de inglés C1 en progresión hacia finalización y formación técnica a nivel medio (Técnico Comercial). Valoro el trabajo en equipo, la disciplina y la ética profesional.
Busco aportar mi experiencia en atención al cliente bilingüe y crecer en roles donde la comunicación, la resolución de problemas y la supervisión operativa sean valoradas.
Experience
Work history, roles, and key accomplishments
ICI used to take feedbacks from customer about their experience in multiple fast food restaurants. Based on their experience I would set some actions to accommodate them and show them how much they were appreciated.
Agente Bilingüe
Teleperformance Colombia S.A.S
Worked as a bilingual customer support agent handling English and Spanish interactions, delivering service for 16 months and supporting client operations with high accuracy and adaptability.
AMAgente Bilingüe
Served as a bilingual agent for Amazon customer support for 6 months, resolving customer inquiries in English and Spanish and maintaining service quality standards.
Education
Degrees, certifications, and relevant coursework
Colombo Americano
Advanced English, English
Advanced English studies in progress at Colombo Americano, focused on achieving C1-level proficiency.
Institución Educativa Técnico Comercial
High School Diploma, Technical Commercial
Completed secondary education (technical commercial) at Institución Educativa Técnico Comercial, finishing in 2018.
Availability
Location
ColombiaAuthorized to work in
Job categories
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