Tauã Batista
@taubatista
Trilingual customer service expert with a focus on quality analysis.
ColombiaWhat I'm looking for
I am a dedicated and trilingual customer service professional with extensive experience in quality analysis and content moderation. My career has been defined by a commitment to ensuring customer satisfaction and optimizing processes across various platforms. I have successfully moderated content in Portuguese, English, and Spanish, ensuring compliance with guidelines while enhancing user experience.
Throughout my career, I have demonstrated strong leadership skills by training and developing high-performance teams. My role as a Team Supervisor at Airbnb allowed me to implement continuous improvement strategies that significantly increased customer satisfaction. I thrive in multicultural environments and excel at problem-solving, always aiming to deliver tangible results that promote brand loyalty.
My goal is to contribute to the growth of a global organization by leveraging my multilingual skills and extensive background in customer service and administration. I am passionate about driving continuous improvements in internal processes and ensuring a positive experience for all customers.
Experience
Work history, roles, and key accomplishments
Quality Analyst
META
Jan 2022 - Jul 2024 (2 years 6 months)
Moderated content in Portuguese, English, and Spanish, ensuring compliance with platform guidelines. Participated in quality analysis, adjusting moderation processes to improve accuracy and efficiency. Trained and guided new teams to ensure moderation excellence.
Team Supervisor
AIRBNB
Jan 2021 - Jan 2022 (1 year)
Supervised a multilingual customer service team, developing and implementing continuous improvement strategies to increase customer satisfaction. Managed team performance, providing ongoing feedback and ensuring quality targets were met.
Customer Service Representative
AMAZON
Jan 2020 - Jan 2021 (1 year)
Provided customer support in Portuguese, English, and Spanish, resolving technical and logistical issues. Analyzed and resolved problems, ensuring a positive customer experience and promoting efficiency in multicultural environments.
Administrative Assistant
Various Companies in Brazil
Mar 2013 - Jan 2020 (6 years 10 months)
Managed administrative tasks, organized schedules, and provided executive support. Worked as a language interpreter, facilitating communication between teams and clients while promoting collaboration and efficiency.
Education
Degrees, certifications, and relevant coursework
Unknown Institution
Bachelor's Degree, Administration
2013 - 2019
Pursued education from 2013 to 2019, focusing on skills relevant to administrative tasks, organization, and executive support.
High School
High School Diploma, General Education
2011 - 2011
Completed high school education, focusing on foundational knowledge and skills necessary for further academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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