Open to opportunities

Tauã Batista

@taubatista

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Trilingual customer service expert with a focus on quality analysis.

Colombia

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What I'm looking for

I seek a role in a dynamic organization where I can leverage my skills to enhance customer experience and drive process improvements.

I am a dedicated and trilingual customer service professional with extensive experience in quality analysis and content moderation. My career has been defined by a commitment to ensuring customer satisfaction and optimizing processes across various platforms. I have successfully moderated content in Portuguese, English, and Spanish, ensuring compliance with guidelines while enhancing user experience.

Throughout my career, I have demonstrated strong leadership skills by training and developing high-performance teams. My role as a Team Supervisor at Airbnb allowed me to implement continuous improvement strategies that significantly increased customer satisfaction. I thrive in multicultural environments and excel at problem-solving, always aiming to deliver tangible results that promote brand loyalty.

My goal is to contribute to the growth of a global organization by leveraging my multilingual skills and extensive background in customer service and administration. I am passionate about driving continuous improvements in internal processes and ensuring a positive experience for all customers.