Open to opportunities

Daniel Cordero

@danielcordero

Message

Diligent customer service representative with strong communication skills.

Colombia

Message

What I'm looking for

I am looking for a role that values communication and problem-solving, with opportunities for growth.

I am a dedicated customer service representative with a passion for helping others. My experience spans several roles where I have consistently met and exceeded customer satisfaction goals. I pride myself on my ability to build rapport with customers, ensuring that they feel valued and understood. My approach combines effective communication with problem-solving skills, allowing me to address customer inquiries efficiently and positively.

Throughout my career, I have managed high call volumes and collaborated with cross-functional teams to enhance customer satisfaction. I am currently pursuing a degree in Software Development, which complements my customer service experience by providing me with a technical perspective on problem-solving. I am eager to leverage my skills in a challenging environment where I can contribute to a team and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Customer Service

Current

TTEC

Sep 2023 - Present (1 year 9 months)

Efficiently resolved customer inquiries and provided exceptional support with a positive attitude, managing high call volumes and emails for timely responses. Utilized active listening and empathy to engage with customers, collaborating with cross-functional teams to drive satisfaction and build rapport.

Empathy Customer Satisfaction Relationship Building

Customer Service

Sitel (Foundever)

Jan 2022 - Mar 2022 (2 months)

Utilized active listening and empathy to engage with customers and address their concerns, efficiently resolving inquiries and providing exceptional support. Managed high call volumes and emails to ensure timely responses and resolutions, collaborating with cross-functional teams to drive customer satisfaction.

Empathy Customer Support Problem Solving Customer Satisfaction

Customer Service

Concentrix

Oct 2019 - Nov 2020 (1 year 1 month)

Demonstrated ability to consistently meet and exceed customer satisfaction goals. Skilled in building rapport with customers to ensure long-lasting business relationships.

Customer Satisfaction Customer Relationship Management Communication

Education

Degrees, certifications, and relevant coursework

Universidad Nacional Abierta y a Distancia

Technology, Software Development

Currently pursuing a degree in software technology, focusing on foundational concepts in the first semester. This program aims to develop skills in software development and related technologies.