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Juliana Fazlic

@julianafazlic

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Operations professional skilled in documentation, customer support, process coordination, and independent remote work.

Bosnia and Herzegovina

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What I'm looking for

I am seeking a fully remote role in operations, administration, documentation, or written customer support. I enjoy structured, process-driven work involving organization, records, spreadsheets, email communication, and quality control. I value clear expectations, schedule flexibility, independent work, stability, and opportunities for long-term growth.

I am an operations and administrative professional with more than 15 years of experience across insurance, legal services, education, retail, translation, and customer service. My background has developed strong skills in documentation management, administrative coordination, research, customer communication, quality control, training, and process improvement.

In my most recent professional experience, I managed approximately 300 active files while closing 35–40 files per month, balancing competing priorities, deadlines, and detailed documentation requirements. I maintained strong quality audit results, worked across multiple business systems, and was selected to train and onboard new employees. Throughout my career, I have been known for learning unfamiliar systems quickly, creating structure, maintaining accuracy, and delivering dependable results with minimal supervision.

I am particularly interested in fully remote operations, administrative, documentation, back-office, and written customer support roles. I work especially well in structured, process-driven environments that value clear expectations, thoughtful written communication, and independent work. I am fluent in English and Portuguese, understand Spanish, and have basic Bosnian proficiency.

I am a Canadian citizen with unrestricted authorization to work in Canada, currently and temporarily based in Europe. I am seeking opportunities with distributed, location-flexible teams where I can contribute my organization, reliability, adaptability, and attention to detail.

Experience

Work history, roles, and key accomplishments

Casualty & Litigation Claims Adjuster

Northbridge Insurance

Oct 2017 - Jul 2025 (7 years 9 months)

Progressed through three claims roles based on performance, accuracy, and rapid learning. Managed approximately 300 active files while closing 35–40 monthly, maintained audit scores of 80–100%, and handled exposures up to $3 million. Worked across multiple systems to maintain accurate documentation and was selected to train and onboard new employees.

Beauty Advisor

Sephora

Sep 2016 - Aug 2017 (11 months)

• Quickly mastered an unfamiliar product portfolio and became one of the store’s top-performing Beauty Advisors within the first year.
• Delivered personalized consultations in a high-volume, multicultural environment.
• Built customer trust through attentive service, honest recommendations, and effective communication.

Customer Service Customer Experience Product Knowledge Relationship Building Needs Assessment Client Communication Problem Solving Cross Cultural Communication Sales Adaptability And Stress Management

Civil Lawyer

Civil Law Practice

Aug 2010 - Jul 2015 (4 years 11 months)

Managed approximately 200 civil matters and participated in 50 court hearings and legal proceedings. Conducted detailed research, prepared accurate documentation, coordinated deadlines, negotiated settlements, and translated legal requirements into clear guidance. Built trusted client relationships through organization, responsiveness, and sound judgment.

Client Communication Problem Solving Case Management Document Management Legal Research Records Management Negotiation Deadline And Deliverable Management Stakeholder Communication Attention To Logical Consistency

English teacher |Translator &Interpreter

UNIC- Centro de Idiomas

Feb 2003 - Nov 2014 (11 years 9 months)

Taught English for seven years to approximately 180 students per week while balancing legal studies and professional responsibilities. Provided translation and interpretation services for nine years across educational, legal, and business settings. Selected to support English-language communication during the 2014 FIFA World Cup and international business meetings.

Training And Instruction Translation Interpretation Written And Verbal Communication Written English Skills Cross Cultural Communication Presentation Skills Time Management Workload Management Proactive Adaptability

Legal Intern – Public Health Law

Public Defender’s Office

Jan 2007 - Nov 2009 (2 years 10 months)

Supported high-volume public health litigation and prepared emergency legal petitions under urgent deadlines. Organized case information and coordinated with clients, healthcare providers, government agencies, and legal professionals. Earned increasing responsibility and the trust of supervising counsel by consistently delivering accurate, organized, and dependable work.