Majo Pitteri
@majopitteri
I improve banking operations through accurate records, process documentation, reporting, and cross-functional coordination.
CanadaWhat I'm looking for
I've supported operations at Banco Bradesco S.A., coordinating projects, documenting procedures, maintaining records, and following up on implementation activities across departments.
In finance and credit recovery, I managed electronic files, reconciliations, customer databases, reporting, and administrative processes. My work contributed to an 83% reduction in default rates and a 69% reduction in legal expenses.
Experience
Work history, roles, and key accomplishments
Billing Analyst, Projects & Processes
Banco Bradesco S.A.
Nov 2011 - Jan 2019 (7 years 2 months)
Coordinated operational project activities, including schedules, documentation, implementation follow-up, and cross-departmental communication. Mapped, reviewed, and implemented processes and procedures to support consistent operational execution and audit compliance.
Billing Analyst, Finance
Banco Bradesco S.A.
Jan 2010 - Oct 2011 (1 year 9 months)
Performed daily cash closing and reconciliation adjustments through electronic files, supporting accurate recording of customer payments. Updated customer records and maintained databases while preparing performance reports and management information.
Business Analyst, Bradesco Financing
Banco Bradesco S.A.
Oct 2003 - Dec 2009 (6 years 2 months)
Managed administrative processes and coordinated information with collection agencies and internal stakeholders. Reviewed contracts and supported cases involving defaulted accounts and legal proceedings, following established procedures.
Customer Service Assistant
Banco Bradesco S.A.
May 2000 - Sep 2003 (3 years 4 months)
Provided customer service and administrative support in a banking environment, following established procedures and service standards.
Education
Degrees, certifications, and relevant coursework
Universidade Presbiteriana Mackenzie
Postgraduate, Business Administration
Postgraduate in Business Administration from Universidade Presbiteriana Mackenzie, completed in 2009.
Banco Bradesco S.A.
Process Analyst Training, Process Management
Process Analyst Training from Banco Bradesco S.A.
Innovia
Process Management, Process Management
Process Management training from Innovia.
Impacta
Project Planning & Management, Project Management
Project Planning & Management (PMI emphasis) training from Impacta.
FGV
Project Scope Management, Project Management
Project Scope Management training from FGV.
Centro Universitário FIEO (UNIFIEO)
Bachelor's Degree, Tourism
Bachelor's Degree in Tourism from Centro Universitário FIEO (UNIFIEO), completed in December 2002.
FIA
ARDC Cost Reduction Tool, Cost Reduction
ARDC Cost Reduction Tool training from FIA.
Real Project
PMP Certification Preparation, Project Management
PMP Certification Preparation training from Real Project.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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