Caroline Luísa Chaves Cardoso
@carolinelusachavesca
Dedicated manager assistant with expertise in operations and customer service.
What I'm looking for
I am a dedicated professional with a Bachelor of Law degree from Centro Universitário de Brasília, and I have built a diverse career in management and customer service. Currently, I serve as a Manager Assistant at Enterprise Rent-a-Car in Calgary, where I oversee day-to-day operations, manage fleet and inventory, and contribute to financial planning. My role has allowed me to foster strong community relationships, enhancing customer loyalty and supporting business growth.
Previously, I have held various positions, including Manager Trainee and Receptionist/Night Auditor, where I honed my skills in operational efficiency, customer satisfaction, and team leadership. My experience spans across different sectors, including hospitality and legal administration, equipping me with a unique perspective on customer service and operational management. I am fluent in Portuguese, English, and Spanish, which enhances my ability to connect with diverse clientele.
Experience
Work history, roles, and key accomplishments
Manager Assistant
Enterprise Rent-a-Car
Apr 2024 - Present (1 year 2 months)
Managed day-to-day operations, including fleet management and financial oversight, contributing to branch efficiency. Built community relationships to support business growth and assisted in budget planning and financial analysis.
Manager Assistant
Enterprise Rent-a-Car
Aug 2023 - Nov 2023 (3 months)
Managed operations, fleet management, and financial oversight, ensuring branch efficiency. Developed community relationships and assisted in financial planning.
Manager Trainee
Enterprise Rent-a-Car
Jun 2023 - Aug 2023 (2 months)
Developed customer relationships through personalized service, increasing satisfaction scores. Assisted in operations and collaborated with team members to achieve sales goals.
Receptionist / Night Auditor
Best Western Hotel
Oct 2019 - Nov 2021 (2 years 1 month)
Managed daily balances, addressed customer complaints, and promoted hotel services. Supervised departments and handled front desk duties, ensuring operational flow.
English Teacher
Speaks (English School)
Nov 2018 - Jan 2019 (2 months)
Developed programming and activities for English learning, promoting cross-cultural conversations and evaluating student tasks to enhance proficiency.
Customer Service Representative
Excel Tours
Aug 2018 - Nov 2018 (3 months)
Provided detailed trip information and booked travel reservations. Advised clients on local customs and managed alternative booking arrangements.
Legal Administrative
Tribunal Regional Federal da 1ª Região
Jul 2016 - Aug 2017 (1 year 1 month)
Assisted in processing legal petitions and supported administrative routines. Contributed to the preparation of legal documents and minutes.
Salesperson
Hotel Rome
Mar 2015 - Mar 2016 (1 year)
Engaged customers and provided product knowledge to drive sales. Assisted with inquiries and product selection.
Administrative Assistant
Centro Universitario de Brasília
Apr 2015 - Jul 2015 (3 months)
Prepared spreadsheets and coordinated scheduling and administrative tasks, communicating effectively with students and faculty.
Parliamentary Advisor
Federal District’s Legislative Chamber
Feb 2014 - Jan 2015 (11 months)
Supported parliamentarians in legislative matters and public events, preparing proposals and other legislative documents.
Marketing Assistant
Banco de Brasilia
May 2013 - Jan 2014 (8 months)
Reviewed sponsorship proposals and analyzed management reports while assisting with administrative tasks.
Education
Degrees, certifications, and relevant coursework
Centro Universitário de Brasília
Bachelor of Law, Law
2012 - 2018
Completed a Bachelor of Law degree, focusing on various aspects of legal studies and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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