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Gillian Godere

@gilliangodere

Administrative operations professional with Maple application experience, coordinating high-volume records, approvals, and stakeholder workflows at Ontario Ministry of Education.

Canada

Message

What I'm looking for

I’m particularly interested in roles like Maple’s that combine detailed administrative work, technology, and support for healthcare delivery. I’d welcome the opportunity to support patients, providers, and partners across Canada using my English and French.

At the Ontario Ministry of Education’s Curriculum Unit, French Department, I supported high-volume administrative workflows involving confidential documents, electronic approvals, reporting, and stakeholder coordination. I reviewed records for accuracy and completeness, followed up on missing information, and conducted monthly audits.

At ServiceOntario, I reviewed client documentation, maintained sensitive electronic records, and navigated government databases to process requests. I investigated discrepancies and escalated complex matters when needed.

At the Ontario Cannabis Store, I investigated unresolved orders and missing shipments, coordinating with customers, Canada Post, and internal teams. I also use Oracle and Microsoft Dynamics 365 to review records and track cases; in my current independent Amazon FBA project, I coordinate supplier documentation and operational follow-up.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Seller / Project Coordinator

Current

Independent E-Commerce Project — Amazon FBA

Feb 2024 - Present (2 years 8 months)

Managed an independent e-commerce project requiring detailed record-keeping, supplier communication, documentation, research, and administrative coordination. Maintained organized digital records and coordinated with overseas suppliers to resolve issues.

Amazon Seller Central Helium 10 Expertise Digital Tools Record keeping Supplier Communication Documentation Research Administrative Coordination

Administrative Officer

Ontario Ministry of Education

Aug 2020 - Feb 2024 (3 years 6 months)

Provided administrative and operational support in a high-volume government environment, managing multiple concurrent requests, documents, deadlines, and stakeholder communications. Maintained accurate electronic filing systems and reviewed documentation for accuracy and compliance.

Microsoft Word Excel PowerPoint Outlook Electronic Filing Documentation Review Compliance Stakeholder Coordination Translation Coordination Audit Financial Documentation

Bilingual Customer Service Representative

ServiceOntario

Aug 2019 - Aug 2020 (1 year)

Worked in a high-volume bilingual environment reviewing documentation, retrieving records, resolving administrative issues, and processing client transactions in English and French. Investigated discrepancies and escalated complex issues as needed.

Bilingual Communication Documentation Review Database Navigation Privacy Compliance Payment Processing Reconciliations Issue investigation Escalation Management

Supervisor / Bilingual Customer Service Representative

Ontario Cannabis Store

Jan 2018 - Dec 2019 (1 year 11 months)

Managed high-volume and escalated customer issues during the launch of the Ontario Cannabis Store. Investigated unresolved orders and coordinated with customers, Canada Post, and internal teams to resolve cases.

Oracle Microsoft Dynamics 365 Case Management Investigation Reporting Corporate Trainer Bilingual Communication

Human Resources Clerk

Uniqlo

Jan 2016 - Dec 2017 (1 year 11 months)

Maintained confidential employee records and handled personal information in accordance with privacy requirements. Coordinated recruitment, onboarding, and benefits documentation.