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Yamile Guajardo

@yamileguajardo

Administrative & Operations Professional with 10+ years of experience, including 6+ years working remotely. Fluent in English and Spanish.

Canada

Message

What I'm looking for

I’m looking for a fully remote role where I can use my administrative, organizational, communication, and operations experience. I’m open to opportunities across different industries, particularly roles involving coordination, problem-solving, process improvement, and supporting teams or customers.

Administrative and Operations Professional with over 10 years of experience supporting administrative operations, coordinating workflows, managing records, and providing customer and team support in fast-paced environments. I have over six years of successful remote work experience and a strong background in education and testing operations.

My experience includes administrative coordination, registrations, document verification, records management, process improvement, data entry, scheduling, customer service, and staff training and onboarding. I am highly organized, detail-oriented, comfortable managing multiple priorities and deadlines, and experienced with Microsoft Outlook, Excel, Word, and Teams.

I am fluent in English and Spanish and am currently interested in remote opportunities where I can apply my administrative, organizational, communication, and operations experience.

Experience

Work history, roles, and key accomplishments

Administrative & Operations Coordinator

Coast English Testing

May 2019 - May 2026 (7 years)

Managed daily administrative and operational processes for an IELTS testing centre, including registrations, scheduling, transfers, refunds, records, and customer support. Coordinated with staff and candidates, maintained accurate data and trackers, trained team members, and helped improve workflows. Worked remotely for over six years while managing tasks independently and meeting deadlines.

Administrative Support Operations Management Customer Service Data Entry Microsoft Office Excel Process Improvement Communication Skills Office Staff Training Time Management

Academic Ambassador

International Language Academy of Canada

Apr 2018 - Dec 2018 (8 months)

Provided administrative support to students and instructors, including registrations, class coordination, certificates, academic documentation, and preparation and printing of exam materials. Assisted with student inquiries, schedule changes, and maintained accurate records in a fast-paced international education environment.

Administrative Support Customer Service Data Entry Microsoft Office Communication Skills Time Management Office Administration Records Management Exam Preparation

Frontline Staff

Mountain Equipment Company

Aug 2016 - Jun 2018 (1 year 10 months)

Provided customer service in a fast-paced retail environment, using strong product knowledge to help customers choose the right gear for their outdoor activities. Processed transactions, handled returns and exchanges, and supported daily store operations, merchandising, and inventory organization.