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Mihail Todorovski

@mihailtodorovski

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Administrative & Recruitment Support | Customer Support | Remote

North Macedonia

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What I'm looking for

I seek roles in HR, recruitment, education, or client-facing teams where I can apply communication, coaching, and strategic thinking to support long-term people development.

I’m a people-focused professional with a background in psychology and human resource management, offering reliable remote support in administration, recruitment coordination, and customer communication.

I’ve worked in tutoring, student support, and client-facing roles, where clear communication, organization, and follow-through were essential. I’m comfortable supporting remote teams with scheduling, inbox management, candidate screening, interview coordination, and day-to-day operational tasks.

Raised in Canada and currently based in Skopje, I work comfortably across time zones and with international teams. I’m particularly interested in remote-friendly roles that value flexibility, communication, and consistency.

Experience

Work history, roles, and key accomplishments

Current

Private Tutor

Current

Self-employed

Mar 2023 - Present (2 years 10 months)

Provided one-on-one English tutoring focused on improving speaking, fluency, and academic communication, adapting methods to individual learning styles and boosting student confidence.

Lesson planning Communication Coaching

Store Associate

Staples Canada

Jan 2021 - Jan 2023 (2 years)

Worked across Print & Copy, Technology, cashier and sales departments, trained new employees, and resolved customer issues to maintain smooth store operations and service quality.

Customer Service Retail Operations Cash Handling Problem Solving Point of Sale Print Service Technology Sales

Real Estate Agent Assistant

RE/MAX Realty Centre Inc.

Jan 2019 - Jan 2022 (3 years)

Assisted during open houses and showings, managed visitor sign-ins and materials, and supported logistical preparation to create professional client-facing experiences.

Client Facing Open Houses Property Preparation Administrative Support Relationship Building

Store Associate

Real Canadian Superstore

Jan 2018 - Jan 2021 (3 years)

Operated across General Merchandise, Health & Beauty and PC Express, led during peak periods, and maintained customer service standards under high-pressure conditions.

Customer Service Retail Operations Team Coordination Problem Solving

Youth Mentor

Newcomer Centre of Peel

Jan 2016 - Jan 2019 (3 years)

Mentored newcomer youth to support cultural and academic integration, facilitated group activities to build communication, teamwork, and confidence.

Mentoring Cross Cultural Communication Facilitation

Child Care Program Assistant

PLASP Child Care Services

Jan 2016 - Jan 2019 (3 years)

Supported after-school programs by supervising activities, assisting with planning and maintaining a safe, engaging environment for children of various ages.

Child Supervision Activity Preparation Communication Safety Procedures Youth Engagement

Education

Degrees, certifications, and relevant coursework

Ss. Cyril and Methodius University in Skopje

Master of Business Administration, Strategic Human Resources Management

2025 -

Master’s candidate in Strategic Human Resources Management at Ss. Cyril and Methodius University in Skopje, focusing on strategic HR practices and people development.

University American College Skopje

Bachelor of Arts, Psychology

2023 - 2025

Completed a Bachelor of Arts in Psychology with coursework and experience related to interpersonal communication and learning.

Toronto Metropolitan University

Professional Communication

2019 - 2023

Studied Professional Communication at Toronto Metropolitan University with emphasis on effective interpersonal and client-facing communication skills.